Complaints

This profile includes complaints for Beyler Consulting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beyler Consulting

  5920 100th St SW Ste 25 Lakewood, WA 98499-2751

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  Beyler Consulting

  35312 SE Center St Snoqualmie, WA 98065-9216

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  Beyler Consulting

  5920 100th St SW Ste 25 Lakewood, WA 98499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote to provide an easement for a driveway to the neighbors for $750. they inflated the bill 2.5 times more than the quote over inflating the hours actually worked. The owner refuses to get involved. They billed me for work I told them I no longer needed because they would not respond to my request, and I found out the information myself. They are trying to bill for **** hours extra for cad specialist. There is no way in the world a cad specialist did any of this supposed extra work on the 2 pages of easement. I would like to see the extra $506 I have already overpaid back and them drop the unsubstantiated **** hours for cad work. I would also like to warn other businesses about their practices.

  Business Response

  Date: 04/13/2023

  To Whom it May ***************** have reviewed the clients concerns with the project manager that was working directly with *******************  Here is what the survey manager working with ****************** explained about the situation:
  "After receiving the signed contract on 12/13/2022, I reached out to the Client on 12/16 with questions regarding the scope of work. The Client did not answer my questions, but instead sent me two legal documents on 12/18 that were not included in the initial request for proposal, asking me to review. This request is an out-of-scope request that generated additional cost and was billed under a Time & Materials task for providing such consultations. This task was included in the contract signed by the Client. As we traced out those two legal descriptions and checked for compatibility with the adjoining parcels, the Client sent a response to my questions on 1/3/2023. At that time, the Client also mentioned not to worry about the previous request from 2 weeks prior, but we had already performed the work. I prepared and provided our findings in an email on 1/9. I have attempted multiple times to offer explanations of the accrued charges and even offered to reduce the billed amount. We have been accommodating at every opportunity."
  Based on my discussion with our staff and review of emails with the client we have worked to try and help the client understand the additional costs and the survey manager even offered a discount. As ****************** has received the easement documents he needs,and finding that ****************** is not willing to be reasonable, to put this behind us we will close the project and write of the invoicing due.
  Respectfully,Beyler Consulting     

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19900029
  
  I am rejecting this response because:

  AS I previously stated I did not received BBB email and were in junk folder so I never responded please reopen the case.. My response to Beyler is PLEASE provide an explanation of what your CAD SPECIALIST did for **** hours This person is a design working with a cad program. There is nothing I requested required a Cad designer. Also the items you said took all those hours of research were found on Pierce County website and takes less than 15 minutes to find. And if you really had the research done why did you not respond to my request until After I told you not to research as I already received what I needed since Beyler did not provide in a timely manner. I have been interviewing other engineering firms to take over my projects and they tend to agree with me. So please be specific on what these people did to research the 3 documents you gave me. (2 were GIS pictures and the 1 legal document I gave you) I am providing your response that you claim costs over $1,300 more than quoted. I want to remind you even though you had many more hours of research you did not know the answer. You said you believe.

   

  *****,

   

  Sorry for taking so long to address this. Please see the attached PDFs for reference.

   

  Record ******* reserves an ingress/egress easement over the ******* of the parent parcel described therein. I believe this is granted to Parcel ********** to the South. As the parent parcel was subdivided, the newly created parcels would still be encumbered by this easement, but would not benefit from it.

   

  Thank you,

   

  *************************, PLS | Land Surveying Director

   

  BEYLER CONSULTING, LLC.

  **************

  ****************************************************************************

  www.beylerconsulting.com

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/04/2023

  *****, we had already provided resolution and have written off the balance on your account and closed the project.  I know that **** had previously provided a response and explanation of the time.  Unfortunately **** is no longer with the company and I am not able to provide any detailed breakdown of the time and what it was for, not being familiar with the effort or project.  Since we have went ahead and written off the balance on your account and not charged you for this time that you feel wasnt requested, I believe that this should be a satisfactory resolution.