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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on October 7th at 8:34 am i placed an online order (check in # WZ41-5335355) i arrived at mcdonalds at 8:40am to pick up the order from the counter. No one was at the counter and i could not get any workers attention for almost 10 minutes. When i finally got a worker, she printed out my order receipt and said it hadnt been started yet and goes to the back, she comes back a few minutes later stating they just need to put my hashbrown in the bag. After 5 more minutes of being ignored and no food, had to leave to get to work on time. I immedietly called the location and asked for a refund do to not receiving my order. The manager stated she couldnt give a refund unless i came back. I advised her to cancel the unfullfilled online order and refund my money. The manager laughed/snickered kept ***eating my name to me saying i have to come back. I then hang up and call Mcdonalds corporate customer service line and spoke to a *** who stated she would issue a refund and someone will reach out to me. I then started getting a series of emails from "pissed off mcdonalds customer" asking for my feedback on the matter. It is now 8 days later and i still have not received a refund. I got another email this morning stating they tried to call me but i have no calls or voicemails. Mcdonalds employee "Freida" is stating they cannot issue me a refund and want to give me a mcdonalds gift card instead. This is totally unacceptable and i want a full refund for my order that i never received. $5.92. I will not go back to mcdonalds do to this being the 3rd time i have had issue. I want a full refund ASAP to the form of payment i used . A gift card is not acceptable.

    Business Response

    Date: 12/01/2024

    We did offer this customer either a BOG card or a gift card but she declined both.  Those cards can be used at any location, she does not have to come back to our location.  We cannot issue refunds over the phone and she did not want to come back to the restaurant.  We also tried to call her but she never picked up so our only correspondence has been by email.  We still want to make this right if the customer would be willing to take a gift card.  

McDonald's is NOT a BBB Accredited Business.

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