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Business Profile

General Contractor

Sound Home Maintenance LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sound Home Maintenance LLC made fraudulent charges on my credit card without my authorization and fraud charges on the invoice.

    Business Response

    Date: 01/11/2025

    I performed the annual backflow test and repair as requested by **** on 10/11/2024. He gave me his credit card information over the phone. I don't keep peoples credit card information on file. **** was emailed a copy of the bill on 10/11/2024. I have been doing the annual backflow test for him over 20 years. He has always paid late or complained about the cost. The test was due in January 2024, I stopped doing the test automatically because I was tired of dealing with him.

    He called me on October 7, 2024, and said Lakewood Water was going to cut off the water to the tenants house in 30 days. I told him he had to pay upfront for the service. He gave me his credit card over the phone and said do the backflow test. I performed the backflow test and repair as requested by him. I submitted the passed test report to Lakewood Water on 10/11/2024, and emailed the bill for the backflow test and repair.

    On 10/18/2024 **** called and said he received the bill for the backflow test and repairs. He thank me for doing the test and repair for him.

    Almost two months later, he disputes the charge for the backflow test ($80.00). He never called me to talk about the charge. I responded to his dispute he filed with his bank. Then on December 28, 2024, two and a half months later he files another dispute with his bank for the repair charge ($150.00).

    He is accusing me of charging his credit card without his knowledge. That is simply untrue. I am not sure of his mental status, he called me and basically begged me to perform his annual backflow test. Now he is trying to take the money back for the exact services I provided in good faith. An honest person would have called me if he could not remember why he paid for a service immediately upon receiving a bill.  Any logical person can read his complaint and form an opinion, **** has serious mental problems.



    **** ****** (Owner)
    Sound Home Maintenance LLC

Sound Home Maintenance LLC is NOT a BBB Accredited Business.

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