Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We believe that we were misled and taken advantage of by *** ******* from Caring Transitions ************************* (Transitions) who promised to conduct the relocation move, off-site auction of our household items, and the subsequent clean out. He was not and has not been honest with us as some of the missing items do not correspond with items on the sold list he provided. Our expectations and old-fashioned trust were much higher than the service he provided. The total bill was $8640 and so far, Mr. ******* has credited us $2788 and is billing us $7398 for his service. We feel that because of our advanced age and our trust in Mr. ******** word, we have been misled and told lie after lie. We would like to be compensated for thousands of unaccounted dollars. We also want Caring Transitions and Mr. ******* to be investigated, or at the very least be labeled as a non-reputable, dishonest businessman that takes advantage of old people.

  Business Response

  Date: 01/10/2025

  Dear Better Business Bureau,
  
  
    I failed miserably in managing my client's expectations.  In order to resolve the situation, I have given Mr. **** the credit he has requested.
  
  
    As a veteran owned business, we take great pride in the work we do, especially when it comes to providing services for other veterans, as Mr. **** is. I own two Caring Transitions Franchises and have been in business for over ten years. We did not make it this far by providing poor customer service or by taking advantage of our clients.  We have provided services for hundreds of customers, but this is the first one that we have had this issue with.
  
  
    In our agreement, we let people know that we will try to sell property that we believe will sell for $75 or more.  The property is not guaranteed to sell for $75 or more but we have a great track record of knowing what we can sell for a client to defray the cost of our clean out service. We sold much of Mr. ****** property that did not meet our requirements, in total, he was credited $2,788. We always do our best for our clients.
  
  
    Where I failed Mr. ***** is in letting him know what his furniture would sell for, big, used furniture does not sell for much. The work to transport, store, advertise, auction/sell, and labor to get the furniture to the client costs, more often than not, more than the revenue the sale generates.  Mr. **** has come up with a list of values that he believes his property was worth, "should" have been sold for.  I failed in making sure he had reasonable expectations. I have ten years of experience running two franchises, we always do our best for our clients.
  
  
    Mr. ****** list totals a value of $4,888.  I'm stunned. I'm disappointed. I know that the condition of these items does not warrant this total.  In order for him to accept my apology for not communicating well with him - I will give him the 65% credit for these items, deducting $3,177.20 from his invoice.
  
  
     Speaking of integrity, I guaranteed Mr. **** that I would complete the work and not exceed the labor cost by more than 20%, no matter what.  The job took ****** hours, 63 hours more than my estimate of 90 hours.  True to my word, the maximum charge for labor was 108 hours.  ***** hours of labor expended in order for me to keep my guarantee.  ***** hours at $80 an hour is $3,660, not once did Mr. **** acknowledge that. 
  
  
    I apologize for not managing expectations, I will do better in the future. We always try to do our best for our clients.
  
  
  V/r
  
  
  ****** ******** Owner
  Caring Transitions
  *************

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22711702
  
  I am rejecting this response because:  We have not received a refund yet.
  
  Sincerely,
  
  *** And ***** ****

  Business Response

  Date: 02/10/2025

  Mr. **** sent a check for the amount of the original invoice prior to the "discounted" invoice being sent.

  I did not cash Mr. ****** check. I marked the check "VOID" and returned it along with a printed copy of the new "discounted" invoice (giving Mr. **** credit for his claimed value - which I dispute). I also enclosed a self-addressed stamped envelope for his convenience. 

  V/r

  *** *******

  Caring Transitions of South Puget Sound

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22711702
  
  I am rejecting this response because:
  We received an invoice with an updated discounted amount due from *** ******* of Caring Transitions. We dont know, and he has yet to explain, how he arrived with a value for the missing items.
  We sent a check, by return receipt mail, for the amount on the invoice. We marked the check paid under protest" along with a list of almost 100 items that are still not accounted for.
  We feel that Mr. ******* did us a disservice and we are not totally satisfied with his response to our complaint.
  Sincerely,
  
  *** And ***** ****