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Business Profile

Tire Dealers

Universal Tires & Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Universal Tires & Wheels's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Universal Tires & Wheels has 2 locations, listed below.

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    • Universal Tires & Wheels

      9210 South Tacoma Way Lakewood, WA 98499-4446

    • Universal Tires & Wheels

      5916 Pacific Ave SE Lacey, WA 98503-1343

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold me fake BBS wheels.

      Business Response

      Date: 09/18/2023

      This customer bought ********************** a little over a year ago from our ***** store not this one, he saw a display of BBS wheels he asked for those, we explained him we itll be $6000 for the rims only and a 2-3 month build time, he tells us i want that style then cheaper, we found him JNC wheels that had a similar look for $1900 Rims and Tires, we did not sell him fake wheels, they are from an actual DOT business, he saw them in the boxes before as we show our customers the product before we install them. He loved them and we installed them, now he damaged his wheels, and he came in requesting new rims because he claimed we sold him fake brand rims. We are a well-established business small business, we don't run our business with false information as we wouldn't still be at this same address for over 10 years. 

      Customer Answer

      Date: 09/26/2023

      I would still like to file a complaint. They are lying in there version of what happened. Please contact me. **** ************. Thank you

    Universal Tires & Wheels is NOT a BBB Accredited Business.

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