We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Asphalt Repair

Premier Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25, 2024, **** the owner of Premier Paving, contacted my partner, ******* ******, stating they could come out that day and pave the area between the shop and the street. When they arrived (****) asked **** if he was getting a permit for the concrete curb removal which he replied yes he would take care of it. His crew removed the curbing and proceeded to pave the area requested. **** was paid $8,500.00 cash that evening and **** said he would be back the next day to finish because they didn't have enough asphalt. He did not return the next day. **** called and texted many times through the month with no response from ****. On July *******, *** *****, Code Enforcement Officer for the City of *******, came to the house and red tagged the project, which was followed up by a letter dated July 21, 2024, stating that the job was not in compliance and the permit was incomplete. On August 2, 2024, **** sent a concrete company out to pour the approach because the City was requiring that concrete had to be put back where it had been removed. The concrete company unhooked my sprinkler and hose from the water timer which resulted in loss of perennials due to the heat and no water as we were out of town. I sent a text message to **** on Wednesday, August 7, 2024, stating the issues with the concrete company and frustration that the job was still uncompleted and lack of communication, not returning calls and text. **** called me Thursday, August ******, and told me he would reimburse me $500.00 cash out of his pocket and he would personally be at the house Monday August *******. He sent his son **** without the cash and **** told ****, **** would be there the next day, Tuesday, August ******* with the inspector. **** did not show up and we have had no contact from **** since. The job has still not been completed.

    Customer Answer

    Date: 09/23/2024

    On Saturday September 21st, **** sent a crew to seal coat the pavement and he sent a money order for $500.00 for the plant loss. I told the crew that the pavement issues needed fixed and their reply was they didn't have the authority to fix the issues only seal coat which I responded that that was not acceptable.  They told me they can overlay on top of the seal coat.  I sent **** a text message telling him he had until Friday September 27th to show up,  address the issues and have the 

    Business Response

    Date: 10/08/2024

     

    I have paid *** the 500 for dead flowers and repaired the driveway to the satisfaction of the city of ************** ,if she has any more problems, I will not be going back out. She was verbally abusive to my employees and very hostile on the phone while I understand she was upset because of lack  communication that does not excuse her attitude. Thank you.

    Customer Answer

    Date: 10/10/2024

     
    Complaint: 22274474

    I am rejecting this response because:  The curb has not been completed and the City did not sign off on the permit.  The permit is classified as expired.  I am very upset that the owner ****, has not taken any responsibility for the lack of communication and poor quality of  work.  Yes I was upset due to the time this project has taken and is still not finished. I will be filing a small claims court case if **** does not complete this project.    

    Sincerely,

    *** ********

    Customer Answer

    Date: 10/13/2024

    ******,
    I would like to add some additional information to my response on October 9, 2024,  regarding the response from Premier Paving.  **** has only been to the house on one occasion, on the day the pavement was done, and only to receive his money.  He was given $ ******** in cash and unfortunately we paid him before the job was finished which was our huge mistake, and believe me, one that we regret and will not make again.  Since that time **** has spoken to Bill on maybe three occasions and myself once.  At no time was **** or myself verbally abusive towards **** or his crew.  I only spoke to ****** crew on the Saturday they came to sealcoat the pavement and I told them that the job was unacceptable and then **** went out with the crew to show them the pavement issues,  As **** is claiming I was verbally abusive to him and his crew, I would like specifics as to what language I used that was abusive.  My voice was raised when I spoke with ****, as I was very frustrated with his lack of communication, excuses, and failure to complete the job, along with him sending the cement crew out, unsupervised, and without our knowledge, we were out of town, which resulted in my perennials dying.  I would like recorded proof of my so-called verbal abuse..  If the situation was reversed, and he had completed the job, and we refused to pay him, he would be very irritated and be calling constantly wanting his final payment but because he received his money he doesn't give a c*** about how bad the job his crew did because he has been made whole where we have not.  There was little to no communication by **** or his crew from June to October and the job remains unfinished.  **** has contacted the City of ******* but has not received a call back.  If there is not a resolution I will be filing a lawsuit through small claims court to resolve this issue.

    Thank You,

    *** Melville 

  • Initial Complaint

    Date:08/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an addition of asphalt to driveway for new shop build. They did an awful job. We have contacted them several times and they ghost us every time when they are supposed to come look. We had to have it all ripped out and relaid before winter from another company.

Premier Paving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.