Reviews

This profile includes reviews for Family Resource Home Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Family Resource Home Care has 43 locations, listed below.

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  Family Resource Home Care - Liberty Lake Headquarters

  23403 E Mission Ave Ste 150 Liberty Lake, WA 99019-7554

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  Family Resource Home Care - Seattle

  10700 Meridian Ave N Ste 401 Seattle, WA 98133-9008

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  Family Resource Home Care - Tri-Cities

  4018 W Clearwater Ave, #B Kennewick, WA 99336

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  Family Resource Home Care - Yakima

  1800 Rainier Pl Union Gap, WA 98903-1629

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  Family Resource Home Care - Tacoma

  4301 S Pine St Ste 21 Tacoma, WA 98409-7252

Review Details

• Review fromCheyenne C.

  Date: 02/11/2025

  1 star

  Cheyenne C.

  Date: 02/11/2025

  I hired this company back in November 2024. The first in-home care person they sent was negligent in securing the bath math after cleaning the tub, resulting in my slipping and falling, hitting the bridge of my nose, left elbow, and hip. I reported the incident and had to buy a grab bar and decals for the tub. I asked the manager to pay for the items and was stonewalled and ghosted. I fired the agency and would advise others not to do business with this agency, especially as their call center is out of state. This causes a lack of continuity of care. The next worker I got refused to take me on errands, which were in my care plan, the final worker was great but then called out in the 3rd week of employment, 3 out of 4 shifts that week. I am not looking for "shift fillers." Where is the reliable care-giving? Where is the care, period? I will stick with an agency that is an accredited business in the future that is based here in ******.

  Family Resource Home Care

  Date: 02/12/2025

  Thank you for your feedback. We are committed to providing high-quality, reliable care and take all concerns seriously. We would appreciate the opportunity to learn more about your experience. Please reach out to us at ************************************* so we can better understand and address your concerns. To share more about our organization, we are fully licensed in the state of ******, and all of our offices are managed by local residents who are dedicated to serving their communities. 

• Review fromMichelle A

  Date: 09/09/2024

  1 star

  Michelle A

  Date: 09/09/2024

  Many Caregivers did Hippa violations. They hire people with no experience and have a high turn over rate on employees. You can't get the care you need.

  Family Resource Home Care

  Date: 09/10/2024

  Thank you for sharing your feedback. We take concerns about HIPAA violations and caregiver experience very seriously. Upholding privacy and delivering quality care are our top priorities. We continuously strive to improve and address any turnover challenges to better serve our clients. Please feel free to reach out directly at ************************************* so we can learn more about your situation and work together to resolve it. 

• Review fromSusan D

  Date: 07/24/2024

  1 star

  Susan D

  Date: 07/24/2024

  I truly hit the jackpot with my full-time caregiver, ***********************. She is experienced in helping *********** clients such as myself, and is competent, a self starter, and proactive. Literally, every outside provider we see states how "rare" it is to see such a hands-on, attentive, knowledgeable caregiver and refers to us as a great team. The caregivers they send on weekends, however, are just the opposite. They are typically between 18 to ************************************************ my condition. I am seen as a babysitting job, which I find demeaning. Office staff doesn't answer their phones, nor return calls, devaluing those they serve.*******************

  Family Resource Home Care

  Date: 07/30/2024

  Thank you for sharing your feedback. We are delighted to hear that *********************** has been a great match for your needs. We sincerely apologize for the issues you've encountered. Your experience is very important to us, please contact us directly at ************************************* so we can work together to find a solution.

• Review fromOscar S

  Date: 10/27/2023

  1 star

  Oscar S

  Date: 10/27/2023

  What a joke of a business. As soon as your loved one's care gets a little more than a minimum wage teenage girl can handle, they drop you like a hot potato. Then make up lies so it looks good on paper.

  Family Resource Home Care

  Date: 11/01/2023

  We're genuinely sorry to hear about your negative experience, and we appreciate you sharing your concerns. It is always our goal to provide high-quality care that is specifically tailored to the unique needs of each client. We take feedback seriously and continually work to improve our services.
  At Family Resource Home Care, we place a strong emphasis on rigorous caregiver vetting and matching practices to ensure the best possible fit for our clients. Our diverse group of caregiver employees undergoes comprehensive screening, including background checks and in-depth interviews. They also receive extensive training in a wide range of care areas to deliver personalized care that goes beyond minimum wage standards.
  Our commitment is to maintain transparency in communication and provide the highest level of care. We take your comments to heart and would like to investigate your case further. Please reach out to us so we can understand the specific circumstances of your situation and work towards a resolution that ensures the well-being and care of your loved one. We hope to have the opportunity to improve your experience with us.