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Business Profile

Resort

Mike's Beach Resort & R V Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/30/2023, my spouse and I stopped at ****'s Beach Resort to get a room. We went in person to the resort office, where the resort owner took my debit card and charged it $276.25 (or so we thought). We stayed the one night, and went home the next day. 48 days later on 11/17/2023, we see a charge come through for $276.25 for ****'s Beach Resort (which we've only went to one time) and I had thought, this is a mistake, they double-charged us. No, apparently this is the charge for staying there 48 days ago. This transaction was not expected and ended up overdrafting our checking account. I called the owner of the beach resort, 6pm on 11/17/2023 (a Friday night) and she was less than helpful to help me figure out why it took them ******************************************************* person. Something seems very wrong and I suspect fraud in some way. I've never seen this happen with any other business. The owner acted nonchalant and "would get back to me on Monday" I am now pursuing my options to determine if this sort of behavior of charging a card so many days after an in-person transaction occurred.

    Customer Answer

    Date: 11/18/2023

    The owner of ****'s Beach Resort called me directly to explain why the charge came through 48 days after I stayed there. I formally retract my complaint against this business. 

    Business Response

    Date: 11/18/2023

    The guest called at 8:05 pm yesterday Friday 11/17/2023 complaining about the credit card charge. I asked the guest to give me some time to find out about the issue and that I will contact her as soon as I get an answer to the charge. Immediately I investigated the matter and contacted the merchant company. The guest did not even wait 1 hour and gave a bud review in Yelp, at 10 pm last night Friday I sent an email to her the same as the reply to her complaint in Yelp.
    As soon as I found the BBB complaint, I called ****** and she said that she will remove the BBB complaint, that she understood what happened and that she knows that it is only one charge, not a double charge, I hope she did the right thing. Below is a copy and paste of the message sent to her and to Yelp.

    " Hi ******,I hope this message finds you well. I wanted to reach out to explain the delay in charging your credit card for your recent stay at ****'s Beach Resort.After looking into the matter, it appears that there was an issue at our merchant company that caused a delay in settling payments. I sincerely apologize for any inconvenience this may have caused you. It's certainly not the level of service we aim to provide, and we understand the frustration this delay may have caused, especially considering the unexpected overdraft.Please rest assured that we are actively addressing this issue with our merchant company to prevent such delays in the future. We understand the importance of timely and transparent transactions, and we deeply regret any inconvenience you've experienced.If you have any further concerns or questions, please feel free to reach out to us directly. We appreciate your understanding and patience in this matter.Warm regards,*************************** Manager ****'s Beach Resort


  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called and emailed to cancel a reservation. Spoke to owner ******* to cancel on the phone. Emailed through their website. They never sent me a email response, I thought it was okay since I did two cancellation communications. They charged my credit card for the rooms, they were combatative and said they had no record of the communications. Fraud and scam tactics.

    Customer Answer

    Date: 10/27/2022

    18296841
    I would like to cancel this complaint. It has been resolved.
    Thank you,
    *******************

Mike's Beach Resort & R V Park is NOT a BBB Accredited Business.

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