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Business Profile

RV parks

Andersen's Oceanside RV Park & Cottages

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved two nights, not readily seeing that the address was in ****************, believing it was on **************** in **************** (both **********). When I realized the error, I replied to the confirmation email 5 minutes after receipt noting cancellation asking for confirmation that my cancellation was received. I called but they DO NOT have any voice mail or human contact available, and simply stated I do what Id already done via email.This morning, I received an automated email saying youre almost here so I submitted a second email with no response. This shady business may have a lovely camp but lacks anyone willing to provide customer service. I would request full refund due to their lack of response.

    Customer Answer

    Date: 09/03/2024

    They issued a refund after their somewhat nasty email. You can close the case and thank you. 

  • Initial Complaint

    Date:07/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had made reservations for our fifth wheel at ************************************* in ********** **. Our reservation had to be moved due to sickness. So we emailed them to have them change the date. We never received a confirmation back so my husband emailed them again. They sent a nasty email back stating the they did change our reservation. But we then had to change it again to 7/24 - 7/28. I had to have heart surgery. My husband emailed them and I also emailed them on a different email address. We tried several times to get a response. They had already taken the ****** out of our account. So we drove from ********* ** to ********** **. We got there and were told we did not have reservation. They were rude and said they had never received an email which is strange since we emailed from 2 different email accounts. We were also told that we were not going to get a refund. So we lost our money, were not going to get a spot to stay. I believe they basically stole our money.

Andersen's Oceanside RV Park & Cottages is NOT a BBB Accredited Business.

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