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Business Profile

Auto Detailing

Dynamic Auto Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased me a gift certificate for auto detailing from Dynamic Auto Detailing for Christmas 2022. At the time of purchase the owner informed him it was good for a year. Which would be December 2023. We made an appointment and he cancelled short notice because his wife had medical issues and they had to travel. We understood the severity and we gracious. Due to the medical issue he told us we gave them time because in our experience it is a few month process. I called to make an appointment. The owner was very rude and short stating they expired in July. I told him we were told it was good for a year. He was confrontational stating well why would you wait so longI stated because you were out of town dealing with medical issues. We waited roughly 3-4 months after the first appointment and well within the year timeframe we were told. We have asked for a refund in order to receive a detail someone else. He is attempting to say we were rude and belligerent which is not the case at all. Once I left a review on ****** he texted my husband that they were going to honor it (despite being firm they would not accept it previously) until I wrote the review. We were happy to remove the post if he was willing to return the money we spent for the gift certificate. We just want our money back at this point because we do not trust him to not damage our vehicle.

Dynamic Auto Detailing is NOT a BBB Accredited Business.

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