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Business Profile

Auto Repairs

OceanWest RVM LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged for delivery and pick up of the trailer twice. Stated $300 ($325 tax) and charged $700. If it was a one time charge invoice should state 1 at $300. It was 10 miles. $150 sound like a reasonable pick up and delivery charge each way. Called and asked for explanation for second $375 deliver charge that states 2@$175. Why $300 to pick up and $375 to deliver, same place. To me this is deceptive and fleecing, based on the first pick up invoice (attached) . Called to check into it and didnt call back. Did not disclose hourly rate $165 per hour during initial conversation and not posted in visible place in shop.. Asked for estimate, just started working and gave a bill for $2900. Took the trailer in with a broken pipe under sink to fix and explained water had filled bottom, needed new insulation and needed to be checked for leaks and was expecting an estimate (stated in shop conversation and attached follow-up email). This was fixed according to them, however when the trailer came back it smelled so bad inside, not sure what was done. Asked for explanation of labor on bill not provided. The under sink repair wasnt even done on 1st order, noticed no parts listed, kept and made that repair and charged an additional $214.94. Had trailer for three weeks and did 13 hours of work. Explained they were busy. This wasnt mentioned when they came to pick up the trailer or in the shop. Every time I have had any repair done, been given a written estimate prior to doing work and estimated time to complete. Email attached asking for an estimate and got a bill and stated they were done and bringing it back. ****** reviews pretty good, Yelp reviews similar complaints. Very poor communicator.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our motorhome to Ocean West ** mid March of 2023 due to our fridge was not running. We were first charged $620.43 for "parts" that didn't fix the problem, we took ** back and **** said we needed to the whole cooling unit that we were charged $1561 for part to get fridge repaired beginning of April 2023. By May we had not heard anything so kept contacting Ocean West to see when done as we had a trip planned mid June. Finally he said he had thrown out the old fridge insulation and it was on back order. We found the required insulation and had it expedited. We were then charged the remaining $1,096.90 for completion of fridge only to find out when picking up the ** that not only was fridge not working, damage had been done to the wood below and the bathroom lights/power was shorted out. We took to JR's ** Repair and they found fridge had been wired incorrect and power wire was ran to ground. JR's re-wired and fixed issue, we paid JR's $751.18. Then we were going to submit **** charge back but part of process was to allow Ocean West to correct of which they said they would. 3 more times we took our ** to them, never to have the issue corrected. On 2-1-2024 ****/Ocean West charged us $212.80 charge without our authorization to try another part, which didn't work either. He then said it was issue with the expensive cooling part that he would replace. That didn't work either. Finally giving up hope, we took ** back to JR's ** Repair and this was the issue: ***** electric elements were not wired correct. Fridge fans were installed but NOT wired. Burn change was not attached to fridge and was bad. We had to pay $727.82 to JR's ** but finally the fridge is FIXED! We sent our complaint/concerns to Ocean West ** and they will not even respond! Not only did we probably not need the expensive part, but we had to go all year without working fridge, many times of taking it to ******, and having to pay another ** repair shop to fix all of his ERRORS!

OceanWest RVM LLC is NOT a BBB Accredited Business.

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