We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Art Restoration

Phoenix Art Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Phoenix Art Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Phoenix Art Restoration has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Phoenix Art Restoration

      6521 212th St SW Lynnwood, WA 98036

      BBB accredited business seal

    • Phoenix Art Restoration

      19550 Aurora Ave N Seattle, WA 98133-3521

    • Phoenix Art Restoration

      317 NW Gilman Blvd Ste 33 Issaquah, WA 98027-2485

      BBB accredited business seal

    • Phoenix Art Restoration

      13930 NE 178th Pl Ste 10 6/7 Woodinville, WA 98072-3571

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off an art piece in November 2022 to be restored as the statue had cracks and needed to be repainted. I was told 3 months or maybe 6, it's been so long that I can't remember at this point. It's now been 10 months and every time I ask for an update, I'm told it's being worked on. The past two times, I haven't received a response back when I've asked for a current picture and I'm starting to get the feeling this is some kind of scam as I paid a large deposit. I want them to finish the job so I can get what I paid for as well as my art back.

      Customer Answer

      Date: 09/09/2023

      I was able get a hold of someone today and they finally updated me on my project. Apparently there were some business changes and thats why it took so long. They even provided pictures for me. So I was hoping to delete this complaint for now. 

    Phoenix Art Restoration is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.