Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to rent a van from this company yesterday, and from the get-go ****** the person helping me at the front counter never provided me information on what I needed to know. He never told me I needed to use a debit or credit card to hold the rental, nor did he tell me I needed to fill it up with gas when I return the rental and he was costing me precious time that I needed to get out of an abusive relationship.****** told me that upon returning the vehicle they would only charge me the amount for the rental and I would get the difference back from the $300 deposit. Upon checking my checking account the day after, I was charged the full $300 not the $81 that it was an actuality for the rental. It is obvious that they are discriminating against me because I am a female. I now have to go back in there and try and get the money back that they are trying to steal for me. I never would have gone to these guys had it not been for my ex damaging my name with the **haul rental chain.

  Business Response

  Date: 11/16/2022

  J&R Truck Rentals ***************************************************. 98087
  ************
  Fax ************
  Better Business Bureau
  
  
  11/11/2022
  ************************************* Complaint ID ********
  
  To whom it may concern,
  
  ************** had stopped into the office a couple of days prior to rental at that time she was quoted 
  rental rates and minimum required deposit and what type of deposit was accepted by **********************, 
  also all rental requirements are clearly posted on the rental counter with large posters. It is 
  also company policy to go over rates, deposit amount and the replacing of fuel with all rental 
  equipment at the time of pick up which was done with ************** now two times before she left the 
  premises with the rental equipment this is company policy.
  The amount charged for the rental was ***** dollars which was used from the
  300.00 authorization to her credit or debit card at the time of pick up the rest of the funds were 
  released back to her with in 24 to 72 hours which is controlled by her financial institution to 
  what there policy is in placing the funds back available to the customer whi h varies depending on 
  the policies they have with processing rental truck/ car post authorization transactions.
  
  Thank You
  
  
  Manager
  

  
  

  Customer Answer

  Date: 11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  It took a while for the transaction to adjust in my account.

  I withdraw my complaint as everything worked out in the

  end. I do suggest however that the person helping the customer tell them that they do have to fill up the vehicle 

  with gasoline upon return. There are too many things 

  posted on the wall behind the counter and they are hard

  to see.  

  
  

  Sincerely,
  
  *****************************