Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ***************************** for a kitchen, bath, and utility room remodel in March 2022. He did not complete the job. He left our hood vent half installed and several other items needed fixed with the cabinets. We made our final payment to him (Nov 2022) with the understanding that he was going to complete the job when the blower arrived (it was back ordered). Blower arrived end of November 2022 and we have tried calling; phone # disconnected, emailing, no response and shop looks deserted. We would like to be reimbursed for the cost of hiring another company to install the blower. He told us he was insured, licensed, but didn't have to be bonded because he had a store front.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** in May 2022 for a job and he quoted $12,000. I gave him half as a deposit. I was aware of supply chain shortages so I waited a month. Once summer came, he told me about the flooding and insurance issues so I continued to wait. Finally October rolls around and he states that he had to close up shop but will start/finish the job I had originally contracted him for. 2 weeks rolls around and he gave me an excuse stating he had to find a new painter. The new painter (also unprofessional) took a look at my cabinets and said he would connect with ***. I reached out to *** with multiple texts and his phone doesnt even have a voicemail set up so I cant leave a message. Still no response. I just want my deposit back.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *** McEwen to remodel our primary bathroom in May 2022. We were to pay him 3 checks for $4500 a piece. The initial check was paid on May 25, 2022. His team started work in the beginning of July and did about a 1/3 of the work. *** then requested another check to pay for shower tile and supplies, so we gave him a 2nd check or $4500 on August 12, 2022. He promptly cashed that check and he started avoiding our phone calls all together. After weeks of not hearing anything, we finally got ahold of him through his wife. He brought a partially finished vanity over and then disappeared again never to be seen again. His text messages were rude and aggressive. We called the tile place where we were told to pick out tile and he never even placed our tile order. While he did provide us with a unfinished vanity (unpainted wood box with no drawers or cabinets), the work he did does not equate to $9,000.*** was supposed to give us a new tile shower with glass door and glass wall, new double vanity, and walk in closet. He only provided us with a walk-in closet.After requesting our money back, *** argued that he had to pay his people. I requested an itemized list of costs which he agreed to but never provided. I again requested our money back and he still refused. He did not try to resolve the problem, but got defensive and name called. Since the second check was to buy tile and other supplies which were not purchased, we would like that $4500 back. We've since moved forward with another company.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2020 I gave *** McEwen a deposit of $17,000 for remodeling the interior of our home. On April 20, 2020 I had to postpone the start of the project because of covid. I believe that the project finally got started in August 2020. The master bath was finally finished in December, 2020. In January, 2021 I gave *** another deposit of $17,000. The other two baths were almost done, however, on October 13, 2021 after many attempt to get *** back to finish the other two baths we decided to terminate our relationship and in addition, not have him refinish our kitchen and family room.Included in my termination letter was a reconciliation of the work performed against the two deposits and determined that we were due a refund of $8,795. On October 14, 2021 *** responded by pointing out a couple of items that I missed so I made an adjustment resulting a new refund amount of $4,949 the details of which I emailed to him on October 14, 2021. On October 25, 2021 *** responded with an email where he admitted that he owed me a refund, but that he would need to find time to review the job file and that he would get back to me, which he never did. I tried many times to get him to respond to my request and all I got was one excuse after another why he could not get time to do it.On June 12, 2022 I emailed *** a compromise offer in which I would reduce my requested refund amount by $1,000 to $3,949. I am still waiting for my refund.