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Business Profile

Clothing

Kate Quinn Organics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Kate Quinn Organics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kate Quinn Organics, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.42

    Average of 24 Customer Reviews

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    Review Details

    • dee b

      Date: 04/22/2023

      would give 0 stars if I could. terrible customer service with terrible quality clothing and an equally as terrible business model. they do nothing to support the customer, or have policies that encourage customers to return. they run on a FOMO model, and advertise to vulnerable, new moms, with very limited number of clothing items, which vary in size and quality depending on fabric, print and factory. they do not ship on a expected time frame, and do not send shipping confirmation and tracking information. They refuse to cancel orders when there is a problem, do not honor discount codes, etc.

    • Caitlin B.

      Date: 11/15/2022

      I washed a 96%* organic cotton 4% spandex shirt red shirt that somehow slipped into my lighter colors and mattress comforter load. It dyed anything cotton including my light grey clothing pink. It also dyed itself- as it was white and red stripes, it died the white stripes pink. **************** is worse than any retail ever honestly. They will not even replace the shirt, even though I have spent hundreds with them. Mine you this is probably a $7 shirt... they have completely ignored me and have told me it is my problem for washing it with other colors! However the main issue is is that the garment dyed itself.

    • Stephanie C

      Date: 08/19/2022

      BUYER BEWARE:I used to be a regular shopper at this business and would excitedly await each new drop until it became evident to me how SHADY **** Quinn's business practice is. The reason I started shopping this brand was because so many other customers would rave about the customer service team at KQ and how they were so helpful to take care of any problems. Well, as **** Quinn became more and more popular their customer service went down the drain. They constantly disregard their shipping dates on their website and ship whenever they get around to it. IF YOU PROMOTE SPECIFIC SHIPPING DATES ON YOUR WEBSITE, YOU ARE LEGALLY OBLIGATED TO ADHERE TO YOUR PROMISE, OTHERWISE THE PURCHASE AGREEMENT IS VOID. I don't think KQ understands this whatsoever. They think sending "hearts" and "$5 gift cards" is satisfactory. They change their story CONSTANTLY and apparently just had a new shipping system put in their warehouse but yet can't ship out on time during their advertised timeline. Not to mention their drops....KQ will continuously have drop after drop allowing more orders before they send out their unfulfilled orders. Why not WAIT until you are caught up and can please your customers more? Slowly but surely they are losing more and more customers because of this. KQ will also order a VERY limited amount of clothing in the popular styles and designs/patterns so that people fight over getting their hands on these so they can potentially resell them at a higher price. It's sooo fishy to me and it's truly disgusting they pit their shoppers against each other. Their prices have risen drastically and they are continually having "extra" sales to get rid of inventory since more and more customers are catching on to the **** KQ is.......Good luck to any buyers, LOL!

    • Angela H

      Date: 08/17/2022

      Company is continuously having shipping issues. The issues started mainly during Covid and then just continued to get worse. Submitted an order on July 26th and it wont be delivered until August 19th. When reaching out to customer service (because my order was never updated) their support staff apologized and sent the order out with 5-7 business day shipping instead of expediting it due to the delay. The company is overwhelmed with buyers and has lost their customer service support along the way. For as much of a profit they are making..they should be able to expedite an order or provide a coupon due to the CONTINUOUS issues.

    • Laura S

      Date: 08/04/2022

      Love the products but the company is horribly run. I swear management is trying to burn themselves to the ground. They had a 4th of July sale and advertised 5-8 business days for processing time, then after 8 business days said it would be 12 business days..... well it's now been 19 business days and many orders are still unfulfilled, and they are now giving us out of stock alerts on our orders and canceling half of the items. I now no longer need any of the 0-3 month size stuff I ordered it since it won't fit and they refuse to cancel my order, but also still haven't shipped it when it was supposed to already have been here weeks ago. No clue if it will ever ship now. Seems criminal to take someone's money and not ship in a timely manner that was stated clearly on the website and refuse to refund the order. Definitely lost me as a customer, I still love the clothing and will buy second hand off of resale websites since I can get it within days, rather than waiting over a month when buying directly.

    • Laurel L

      Date: 08/03/2022

      Best quality baby clothes I have ever bought. Everything is soft and Beautiful. Ive received over ten orders from them with no issues. The shipping is very slow so I just keep that in mind when ordering anything.

    • Allie P

      Date: 08/03/2022

      Filed a complaint-they lied on response and didnt take any responsibility BEWARE of this company

    • Kerri H

      Date: 08/03/2022

      Horrific customer service. You make an order and they promise you a certain amount of processing, and then use order merging as a way to push back your process date. You wait weeks upon weeks for them to ship. No refunds, no cancellations. Then when they do ship your order, you may not get all of it but you also dont get any type of correspondence about what partial means or how much of your order youre actually getting. What a waste of time.

    • Ali D

      Date: 08/02/2022

      Absolutely violates FTC laws regularly regarding shipping times and communication with buyers. Never asks for consent to extend shipping times. Shipping policy on website is false and misleading. Not everyone is in the *** group on ******** to get regular updates yet that is the only place anything is ever posted. They will never refund your card which is also illegal! They will only ever tell you to return the product (at your expense) and then give you a gift card. Once you spend money with them, they own your money no matter what. This company is completely outrageous and also very iffy in terms of quality and sizing. You never know what you're going to get (and sometimes it's bugs or needles).

    • Me H

      Date: 08/01/2022

      When I placed my order the turn around time was 8 business days. The items I ordered were on sale. It's been a month and my order hasn't shipped and just got a refund notification today that they couldn't fullfil my order and we're giving me a gift card. Obviously now I can't buy anything full price since my items were on sale - the gift card would only cover half of the cost. Absolutely unacceptable!

    Kate Quinn Organics, Inc. is NOT a BBB Accredited Business.

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