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Business Profile

Marketing Consultant

Pacific Coastal Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue with Pacific Coastal Solutions (PCS) began in May 2022 when I received a cold call from a smooth-talking salesman who told me about a fantastic, online business opportunity that could have me earning incredible amounts of extra cash via a web-based, retail business (at little or no cost to me). It was the beginning of the most costly, chaotic and frightening chapter in my life (and I'm 77 years old). Pacific Coastal Solutions (PCS) and partner, Prime LLC, played a central role in plunging me into horrific, unmanageable debt, emptying my bank account and destroying my good credit rating. While tracking down their sketchy business practices, I discovered they both embraced the same predatory recruitment strategy (targeting elderly customers who have little to no internet business acumen, little practical knowledge, nor the simple wherewithal required to navigate a venture successfully. Because of these patterns, I feel morally obligated to raise the question of their legality and require they submit a clear, b.s.-free explanation of these practices. At this time, I see them as nothing more than odious con men hatching scams to separate poor, unsuspecting senior citizens of their life savings, at the sacrifice of their personal dignities. In my case, they've put me into such serious debt that I can never hope to escape it in my lifetime (and my family is suffering). To fight back, I've begun sharing this story to other state and national law enforcement authorities in hopes they will investigate and stop this shameful, criminal enterprise.NOTE: This complaint is similar to one I filed earlier against Prime LLC. Both entities offer similar services, are located in the same city, and appear to collaborate on joint projects (as they did on mine). Both also embrace the same questionable practices, leaving customers dazed and confused as to the nature and legality of their new, mysterious venture. I know because I'm a victim of one of their elaborate schemes.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 22or23,2022, I got on the phone with ************************* with pacific coastal solutions who after a series of questions about starting a online business put me in contact with the senior marketing director *****************. A very friendly man who asked me a series of questions about if I could stay with starting a business, and some of what that would include. I was hesitant as I listened, but what led me to give a e-commerce a try was the assurance from ***************** was that the business would be up and running WITHIN 90 days and I would be giving him a testimony about my success. The conversation took about 40 minutes and I let my wife know what I was doing and ***************** the conversation and said he would bye the business back in regards to wife. This was stated a minimum of 6 to 10 times. This was my greatest determining factor . I would not have done this without him garentining he would bye this business back he kept stressing he was a man of his word. Just 2 weeks before 90 days was coming I had another conversation with *** and again he reiterated he a man of his word and would buy the business back. I am into 120 days plus invested ****** dollars on credit cards, and he no longer will *************, if I could find out about a supervisor he has I would call him to see if I could get this resolved. This was done on the basis that he would buy the business back, that he got permission from those above him. I was convinced he was trusting. I am afraid he tells others the same thing to get them to buy into this. If he did not promise to do this as many times as he did I was not going to do it. I have struggled to make this business work, and have been asked for more money for more help to get this up and running faster and I have turned them down, I asked with the money I have invested if I should start selling products and they said yes. Again this was based upon me feeling *** was sincere and the repetitive statements from ***************** he would buy it back within 90 days

    Business Response

    Date: 10/07/2022

    We have contacted the client and was able to obtain a Continuation of Services agreement. The document is attached above. This document states that the client was satisfied with all services and agreed to continue after settling any issues that *** have come to fruition. We are happy to continue to reach out to **** and resolve any other issues that he *** have. 

    Customer Answer

    Date: 10/13/2022

     
    Complaint: 18056393

    I am rejecting this response because:

    Sincerely,

    *********************

    Customer Answer

    Date: 10/17/2022

    Pacific coastal solutions said they have reached out to me and since I filed this complaint and this has never happened, since I filed this claim no one contacted me and I have wanted to ask them to adjust my web page and no one will get back to me on this matter also, all communication has stopped and I am on my own. Thank you 

Pacific Coastal Solutions LLC is NOT a BBB Accredited Business.

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