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Business Profile

Pet Store

Ivy's Axolotls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

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Review Details

  • Joshua G

    Date: 07/26/2023

    Horrible customer service. I placed an order for 2 1/8 **** of black worms. Said shipping in 2-3 business days and said the item was in stock. Got a notification that my order was being shipped. Looking at the tracking its been stuck in *******. Keep in mind this has been almost 3 weeks ago. Ive reached out to customer service multiple times with no response.

  • Kyla M

    Date: 07/21/2023

    I placed an order for black worms over the weekend. Per the website it said they would ship Monday. Monday comes and I receive a tracking number and says the item shipped. Great! Only it never did. The tracking number still only says pre-shipment info sent. I emailed and sent a ******** message of which neither were replied to. I will be contacting my bank to get my money back.

  • Nicole D

    Date: 04/07/2023

    I only needed live worms but they continued to bill me after I tried to cancel my subscription. They sent 2 orders and then nothing. But Im still being charged. They ignore my pleading through email to cancel. I have 0 communication. This is a scam and now I have to redo my entire auto billing because of the replaced credit card. This is infuriating and dont buy

  • KELLY G

    Date: 04/06/2023

    Zero stars actually! I ordered 2 axolotls 11/22 and got 1 in december and nothing since -although they took my money for both! No phone number to call anyone, emails ignored and now I am out $120!

  • Robert F

    Date: 03/24/2023

    I placed an order on March 15th and included 1-day shipping. I never received any shipping information, and when I since requested to cancel and get a refund, I have received no communication at all. The website did not indicate that what I ordered was out of stock at all. Entirely a scam.

  • Cindy B

    Date: 01/21/2023

    If I could give 0 stars, I would. This business is HORRIBLE. Absolutely zero communication. Their ******** comments are filtered. There is no number to call because the one listed here is disconnected. And email response time is long. Please save yourself some trouble and buy your axolotl elsewhere.

  • Mike m

    Date: 11/09/2022

    Unfortunately there is little to no communication when it comes to ***'s Axolotl. There is no phone number to call and the only way to communicate with them is through email or ******** messenger. Each communication takes days to weeks to respond. I do have to cancel my order with them and go with a more communicative organization.

Ivy's Axolotls is NOT a BBB Accredited Business.

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