We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pole Barns

Town & Country Post Frame Buildings
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Town & Country Post Frame Buildings's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Town & Country Post Frame Buildings has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a 24' x 36' garage built by ************************************************** in 2015. We have no complaints with the original building. Last fall, we noticed some water staining on the 4 x 4's that come out of the middle of both the front and back of the garage, and some additional water staining along the 2 x 4's. I contacted PermaBilt, and spoke to a sales rep for them. He asked me to email some pictures of the staining, which I did on 11/19/23. He responded on 11/20/23, stating he hoped they could get that taken care of for us, and that he would send them over to the construction team for them to review. I again contacted him on 12/11/23, stating I had not heard from the company, and would he please follow up for me. On 1/17/24, I called the sales rep again (my notes state this was the 3rd time I had spoken to him) and he told me he would talk with the construction manager and personally call me back. I asked him if someone from the company who is building something out our way could stop by and look at the staining. He called my husband at a later date, and the sales rep told my husband that the construction manager thought we had a fungal or bacterial infection in the wood. I called him again on 2/16/24 and told him I had googled pictures of fungus and bacteria on milled wood, and could not find anything that looks like the staining on our wood. He said he would check in with the construction manager and have them call me or send me pictures of infected wood - and he would email me what they said. I did not hear from anyone. On 3/4/24, I called one last time and spoke to the receptionist. She told me the construction manager was out sick, and she would give her a message to call me. To this date I have not heard from anyone. I have never spoken to anyone in the construction department. I would like someone to come out and look at the water staining to see if water is leaking from the roof onto the wood.

      Business Response

      Date: 04/26/2024

      Our records show we contacted the customer prior to receiving this complaint.

      We have an appointment to meet the customer

      Customer Answer

      Date: 05/04/2024

      Town and Country - Permabilt sent a construction supervisor to our home on 5/2/24. He was very professional, did a thorough assessment of our garage around the areas of water staining, and explained everything to our satisfaction. We do not believe there is a defect that has occurred in the garage. This complaint has been resolved as of 5/2/24.

    Town & Country Post Frame Buildings is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.