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Business Profile

Power Transmission

Trans Service Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/12/23, I dropped my 2007 Cadillac Escalade EXT off to Trans Service *** to have my Transmission Rebuilt. The work was completed on 07/27/23. I retired on 08/01/23 and relocated to Arlington, ** to be with my daughter while she attends grad school at *********************. On 11/16/23 while traveling, My transmission begin to stall, slip and stop shifting to 2nd gear. I contacted Trans Service *** and explained my transmission issues with ***** and ********* (employees). ***** informed me that Trans Services was sold to ************************* from the previous owner-****, and the business name was changed to ENA Trans. I informed ***** about the pending warranty, ***** stated: under the new business name, we dont have to honor the warranty. I left my contact information with both ***** and *********, and requested to have **************************** contact me as soon as possible. I never received a call from *******************. On 12/01/23, I took my truck to ******** Transmission LLC, **************** Located at *************************************************************************. PH: **************. ********* did a diagnostic check on my transmission and the following discrepancies appeared: P0700: Transmission control sys, P0776: Pressure Control Solenoid B performance stuck off, P0797: Pressure Control Solenoid C stuck on. ********* test drive my Escalade and observed the transmission stop shifting after 2nd gear and at times it slipped randomly. ********* provided an estimate of $4846.03 to rebuild my transmission. Im requesting a full refund of $5530.00 dollars, the funds I was charged by Trans Services ***-**** to rebuild my transmission, but my transmission problems still exit and are unresolved. The warranty: 1yr/12,000 miles is still pending. Thanks for assisting me in resolving the very frustrating, tiresome and complicated issue.

Trans Service Inc. is NOT a BBB Accredited Business.

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