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Business Profile

Custom Home Builder

Osprey Custom Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this home contractor to plan and execute a home remodel with care. They were negligent in ordering materials, often ordering the wrong sizes (ordered a garage door that was 1 foot too big and was unable to be returned, forcing me to spend another $7,000 on a new door), they were negligent in confirming the measurements of the architect's plans and the entire house is built 8 inches off. There are now support beams that are not in places per the architect's plans that sit in the middle of important deck walkways. This is not something can bet remedied and will forever impact the home value. They ordered a custom patio sliding door that was worth $20,000 in a 3-panel door, when I signed off and approved a 4-panel door. This was intended so that the door immediately on the floor above aligns as it is a 4-panel door. Now I have a 4-panel door sitting on top of a 3-panel door which is not per architectural plan. They charged an 18% markup incorrectly on multiple orders. They double charged for window installation and kept the money from a refunded check from the window company instead of returning the funds to me. Without a remedy with BBB, I will file a suit against the company with the ********** ********** of *******************

Osprey Custom Homes, LLC is NOT a BBB Accredited Business.

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