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Business Profile

Health and Wellness

Total Body Wellness Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Total Body Wellness Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Body Wellness Group has 2 locations, listed below.

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    • Total Body Wellness Group

      26250 238th Ln SE Ste 104 Maple Valley, WA 98038-5021

    • Total Body Wellness Group

      201 S Division St Ste C Auburn, WA 98001-5332

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began weight loss treatment with Total Body Wellness June ****. Explained to the provider on my initial appointment I was active duty and could only make my appointment every other week. This was agreed upon. The first month of service June 2022, I lost only 3 lb, the provider continued service. On June 27, 2022, I cancelled my appointment due to respiratory illness.. Email the provider that I was not feeling well. I tested positive for COVID on June 30, 2022. I emailed the clinic informing them I would not make July 5, 2022 scheduled. appointment. I received an email from the provider ****** reprimanding me about my illness and what I was capable to do based on the *** guidelines. ****** the provider stated "Also having COVID 19 is also acceptable for missing an appointment, though with this new strain, since you were vaccinated (all military has to be) unless you were experiencing severe symptoms the quarantine time ranged only **** days. the *** guidelines are something that change with the new strains of the virus". I was so disappointment receiving this email from a medical provider who breached my confidential information via gmail. The gmail email was not protected and my health privacy was disclosed. I am requesting a full refund.

      Business Response

      Date: 09/16/2022

      Our policies are stated in the consent forms that you signed which have been attached.  There was no breach of confidentiality when we responded to your email.  It is clearly stated at the clinic there are no refunds. 

      Customer Answer

      Date: 09/16/2022

       
      Complaint: 18033628

      I am rejecting this response because: I am rejecting this response, I was diagnosed with COVID 19 and the business was forcing and reprimanding me via email about the *** policy. I am requesting a full refund. This is unacceptable customer service

      Sincerely,

      *************************

    Total Body Wellness Group is NOT a BBB Accredited Business.

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