We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Brajcich & Lum Family Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After my free annual dental appointment that my insurance has always covered for decades, I was told there was a remaining balance. I called and talked to JulieAnne and she said she would take care of it as it was part of the annual covered by insurance. Now over 6 months later they are billing me for it.

    Business Response

    Date: 05/28/2024

     

    We cannot speak specifically to any patient's specific status.  In general, insurance does not always cover all costs, unfortunately.  It would be great if they did.  Policies and coverage change from year to year and their benefits are dependent upon the contract between the employer and the insurance.  Because of this, ALL patients sign a financial policy.  The policy helps to alleviate any frustrations when insurance does not cover all costs.  The policy signed by all patients before their first visit states:

    I understand that as a recipient of dental care I, the undersigned, am responsible for all charges regardless of my
    circumstances for reimbursement    .

    It can be frustrating when insurance does not cover as much as expected.  We have been a family dental practice for 16 years and operate with the highest degree of integrity.  

    Customer Answer

    Date: 05/28/2024

     
    Complaint: 21718031

    I am rejecting this response because: As I stated before I was told by an employee of there's JulieAnn that this would be taken care of. They are not making any effort to resolve this. 

    Sincerely,

    *****************************

    Customer Answer

    Date: 05/29/2024

    In their response they noted at the bottom of the letter they...  operate with the highest degree of integrity. Then why are they not going through with their word of having the bill dismissed. I would have continued seeing them had they kept their word.

Brajcich & Lum Family Dental is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.