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Business Profile

Landscape Contractors

New Life Rockeries, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May/June 2022 NLR removed a slope and added a retaining wall in my backyard. They bid and accepted work to do a concrete pour, but never followed through. I had to find another company on my own who recently finished the work. The time to find a new company and get scheduled caused the delay in discovery.Wall length, approx. 80ft with right angle returns, one on each end. When the concrete crew (L&S) was prepping the ground (5/26), they discovered that the wall was not level from one end to the other, the base level of wall blocks was too high, what should have been right angles were not, and those same returns were leaning (due to poor construction) to the point of being unstable. I immediately called the owner of NLR (Sr.) and advised him of the situation. I had the two companies talk directly to each other to ensure all technical concerns were described accurately. Pictures were sent same day.Sr. asked how much it would cost to have L&S re-do the returns. There was no mention of having NLR come to my home to evaluate the situation nor is that specified in the contract. I knew using L&S to do the rework was going to be quickest and eliminate further delays as the concrete truck was already scheduled. Since Sr. had introduced the idea of L&S to do the rework, I made the reasonable assumption that this would be an acceptable path forward and I gave the green light.6/6 sent before/after pictures of returns and the cost - advised to reach out to son (***) - I did so same day. *** said he didn't have time for a call but to send the pictures - sent.6/8 texted for status; pushed off until 6/9 6/9 spoke to Jr., advised he'd need to talk Sr. and would get back to me.6/12 texted for update - no reply.6/13 called Jr. and then he called me back. Advised he wouldn't pay "a single *****" as I made the decision to have the work redone and "everyone knows the company who did the work has to come out to investigate".Contracts, costs, pictures, etc. attached.

New Life Rockeries, LLC is NOT a BBB Accredited Business.

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