We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Modular Buildings

Aurora Quality Buildings Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Buildings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two years ago Aurora Quality Buildings built a cabin for us on **************. We were informed by the County that it did not meet code. Aurora Quality Buildings has refused to cooperate with us to remedy the situation. Our Lawyer has sent two letters requesting the blueprints per the contract and they have refused to acknowledge the request. In-person visits and requests were unsuccessful.

    Customer Answer

    Date: 06/13/2024

    **** delivered letter from our lawyer to Aurora Quality Buildings on August 24, 2023.

    February 9, February 22, 2023 e-mails were sent to Aurora Quality Building and they didn't respond.  April 24, 2023 our lawyer mailed a letter to AQB and there was no response.  I hand delivered the letter again to AQB on August 24, 2023.  Again no response.  They have refused to communicate or cooperate with us to resolve our concerns.

    Business Response

    Date: 06/17/2024

    We do not do any permits or engineering for the buildings to meet local codes as we state in all of our advertising and contracts. We do have some blueprints only available for our stock buildings as shown in the brochures and website. The building that was built was dramatically changed from the demo building on our sales lot. ( 1. Stair way location moved, 2. Widow size and locations moved 3. Door locations moved.  4. Deck size changed.  5. Added second Dormer to roof line.  6. Added interior wall. 7. added Pier blocks. 

    Terms and conditions on the back of the contract in the " Customer to supply the following" section states "Customer is responsible for any required permits or approvals. Blueprints are available for 3.50 per sq ft per floor." Blueprints were not asked for at the time of the contract.  The building was modified from the demo building and stock blueprints wouldn't be applicable to this build.

    In the "Misc Extras" section it states. Customers responsibility to check with local codes> Engineering and Upgrades to pass codes at addition cost, and can be quite substantial depending on snow loads. 

    On the "Information sheet" in the customers contract she initialed  in the "Permits" section Aurora Quality buildings is not responsible for any permits, approval, or decisions we may have to make if customer is not available. our best judgement will be used.

    In the  "green brochure"  it states. " Customer responsibility to check with local codes and permitting requirements.

      Blueprints, permits, engineering & upgrades to pass codes of any shed, outbuilding or living space are in addition to base pricing, and can be quite substantial depending on snow & wind loads."

    In the "White ********* it states " No Permit required up to ********************* counties.  Customers responsibility to check with local codes.

    Blueprints, permits ,engineering & upgrades to pass for any shed, outbuilding or living space are in addition to base pricing and can be quite substantial depending on snow and wind loads."

     in the brochure area "customer to supply the following. it states. "Customer is responsible for any required permits or approvals.  Blueprints available at additional cost."

    A Our buildings are built as portable non permanent  structures.  We don't provide blueprints, permits, engineering and site plans for any customers or **********************. We leave that responsibility completely on the customer and encourage them to check with there local building code regualtions.

    Customer Answer

    Date: 06/20/2024

     
    Complaint: 21723381

    I am rejecting this response because several statements made by Aurora Quality Buildings are false.  In the contact signed on 12/21/21 it states that blueprints are available for $3.50 per square foot.  It doesn't stipulate that only stock ones are available or state a time frame when they can only be requested.  If AQB added additions to the structure without any blueprints to go by that really puts into question the construction quality of the work they do.  They state in their response they do not provide blueprints for customers contradicting what they said in  earlier and in violation of the contract.

    Furthermore, they have acted in extremely bad faith.  Management refused to reply to numerous attempts on our part to inquire about the blueprints.  They even refused to acknowledge or respond to a letter from our lawyer send by certified and first class mail and a second letter which was hand delivered.  Once they received our $60,620.41 that was all they cared about.  It's surprising they can stay in business with how they treat customers.


    Sincerely,

    ***********************

Aurora Quality Buildings Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.