Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th 2023, I paid custom paving a deposit of $5200. They asked that rather than making the check out to paving, I make it out to *************************. On April 5th, I paid the balance of $5175. I wish I inspected it prior to paying, because if I did I wouldn't have paid it. It was obvious from day 1 that mistakes had been made. Prior to getting paved I had a gravel driveway. The pavement was so thin that the gravel from the previous driveway is now part of the pavement, and it shows through. There are tire marks from where they were paving it. It had two different colors, which they assured me would change, but it has not. They left steep edges rather than feathering it down, and told me that if these steep edges where driven over, than it would crumble. I told them this would not work, because Amazon drivers drive over them whenver they make a delivery, and that it is impossible to get the boat in and out without driving over these edges. They didn't use enough binder, and now the rocks are loose, and rocks from the driveway blew off of the driveway when I used a blower after mowing. It doesn't drain properly, and water pools, which will cause potholes come winter. And after a couple months, there's already weeds coming through it. There was an orange line painted about a foot from the edge of the driveway that I believe the driveway was supposed to extend to. I called them and told them some of my complaints, and they said they'd come out and look at it, but then they cancelled. They rescheduled and came back out, but then I was sick and missed the appointment. I've apologized profusely for missing the appointment, but they won't return calls or texts. I sent them pictures the other day of the weeds growing through it and the gravel, from the original driveway, showing through and no response.