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Business Profile

Windshield Repair

Marysville Glass Fix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to bring my 2022 ****** tundra to Marysville ****** to get the windshield replace. They contract with this glass company to replace my windshield. In the process this company made a scratch on the body of the truck causing to rust. They did not notify me or the dealer on what they did. Instead I found out on my own. When the dealer contacted them, they admitted to the issue. It cost me $1085 to get a new windshield because the rust that occurred cause the windshield to crack. (See pictures)

    Business Response

    Date: 12/14/2023

    We (Glass Fix) were contacted via e-mail by Marysville ****** on August 21,2023 about a windshield we replaced on October 4th, 2022. The customer had a rock chip in the middle of the windshield that proceeded to web to the top of the windshield (as seen in the picture attached). 
    The defect in the paint was caught because of the need to replace the windshield.
    If a rock chip is not properly sealed over time due to exposure to different weather, the glass will begin to web and crack. This is what transpired for this vehicle.  
    At the time of being notified because of the length of time there is no way to say for fact that my company is responsible, however we want to always take care of the customer first.  
    I had a company come onsite to Marysville ****** to take care of the marks in the paint and return it to a like new condition. I was also assured by the sublet company that the proper steps were taken to ensure that the integrity of the paint was taken care of for the customer so that there was no further chance of rust on the body of the vehicle. I took care of this for the customer out of good will.  
    The crack in the windshield was not due to the rust of the paint, it was due to the rock chip in the middle towards the passenger side of the windshield. This is why our company does not warranty anything due to road hazard (i.e. rock chip).

    Customer Answer

    Date: 12/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Marysville Glass Fix is NOT a BBB Accredited Business.

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