Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28, 2022 I was in a vehicular collision where I was deemed not at fault. Van Law Firm located in Suite ******************************* was hired to handle my case. From the very beginning there were multiple turnovers in that office in the case. Van Law Firm was extremely difficult to keep in contact with. From not returning phone calls, to a new random person handling my case. Leading to me paying out of pocket a lot of medical bills that were supposed to be handled by Van Law Firm. I continued on with this company stuck in my contract, unable to change law firms. At least four people mishandled my case. Towards the end of my case in October of 2023, I finally heard back. I was supposed to get ****** US dollars. I waited until December I still hadn't received my settlement check. I had called as well as texted multiple times to find out where it was. I finally got a response that they weren't ready to release the money yet but could give me a partial check. Needing it to pay for bills and basic necessities I accepted. I thoroughly read through the documentation verifying that none of the credit would be subtracted in the end. I received a check for 7000 US dollars that I received the check around a month later. Without notice I received a second check for 5000 US dollars a month and a half later. This came without documentation or explanation. I tried to contact Van Law Firm multiple times to no avail. I found through a previous employee that this was supposedly the final check of my case and that the case was closed.

  

  Business Response

  Date: 03/12/2024

  Good afternoon, 
  
  We have reviewed *********************** case and the complaint received. Here is our response:
  
  Like with every single of our clients cases, we send a financial disbursement sheet for their review and signature, prior to releasing funds (and mailing checks). 
  
  We sent *********************** two documents to review and sign, each containing the breakdown of the settlement amount and the amount of each check he received. Aside from Kaleb signing those two settlement disbursement forms, Van Law Firm communicated with ***** via phone calls and in writing with updates on his case.
  
  Attached here, you will find copies of the settlement disbursement sheet that Kaleb signed; copies of checks that were mailed (to Kaleb) and cleared; and screenshots of text messages between the client and the law firm. ***For confidentiality, we have redacted some information since we do not have permission from Kaleb to provide that to you.
  
  There is no reason why Kaleb should be confused or think he was not notified of the process of his case. We believe communication is very important and we take it very seriously.
  
  
  Thank you!
   
   
   
   
  
  
   
  *************************
  | LEGAL ASSISTANT |
  ************************************| ************ 
  
  
  
  *********  
  Office Address
  *****************************************************************************************
  Mailing Address
  ************************************************************************************
  Office ************
  Fax ************
  
  ********  
  Office Address
  ************************************************************************
  Mailing Address
  PO Box 99666
  ********, ** 98496
  Office ************ 
  Fax ************
  
  ******  
  Office Address
  ***************************************************
  Mailing Address
  ************************************
  
  Office ************ 
  Fax ************
  
  
   
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  2021 *** 5000 THE FASTEST GROWING COMPANIES
  2021 MOUNTAIN STATES SUPER LAWYERS
  2021 EXPERTISE BEST PERSONAL INJURY ATTORNEYS 
  
    
  
  

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21293189

  Dear Better Business Bureau and Van Law Firm,
  
  I *********************** am rejecting the matter of Van Law Firms rejecting argument. The improper distribution of funds labeled within the document, which I initially provided, was at ****** USD. I *********************** received two checks, the first one valued at ********, the second one at ********. It has come to my attention that there have been discrepancies in the allocation of funds, the difference being *********. On the document on which I, ***********************, and Van Law Firm have both provided states the amount at ****** USD. I *********************** was notified over phone, by Van Law Firm, that the amount was negotiated up and that I, ***********************, would be receiving one more payment via a check. Van Law Firm had already got a payment delivered at the time near the wreck when Progressive payed out to me, ***********************, for car insurance according to Progressive.
  
  Furthermore, I request that Van Law Firm provide regular updates on the progress made in resolving this matter and restoring trust in its financial management practices.
  Failure to address this issue promptly and effectively may result in irreparable damage to the reputation and credibility of Van Law Firm,as well as potential legal consequences.
  I trust that you will take this matter seriously and prioritize it accordingly. Thank you for your attention to this urgent issue.
  
  Sincerely,
  **********************;