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Business Profile

Snacks

Snackathon Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint to the Better Business Bureau 1/2/2023 Order acknowledged on 12/13/22 via e-mail Repeat customer (at least 2 duplicate orders to the same address) New order (used 'Repeat Order' button from latest previous order)12/13/22 E-mail from Snackathon that order is being prepared to ship At this point no mention of incomplete street address!!!Somehow only the street number was printed on the shipping label ***Someone at Snackathon shipped my package without the street name on it So, the whole system failed at that point (Order shipping ***** did not check to see on a repeat order why no street name was on label; ****** 'didn't notice?; **** didn't notice when they picked up or scanned; MULTIPLE FAILURES prior to package going out the door!Now, when I asked about my order which had no shown up ~2 weeks later I am informed the street name was missing! As I have ordered exactly multiple times what was in this order, there is no excuse for this company not looking on Snackathon system to see what my street name was or ask for it in the confirmation e-mail.As insult to injury, they did not offer to make it right and just made the statement that I, as a repeat customer, had not put the street name on my repeat order correspondence thus the failed delivery and stated a refund would be processed to the original payment method.This order was for $58.17 and above the free shipping threshold of $50.00, however I was only refunded $49.45 which is several dollars short.No spirit of goodwill, immediately blaming the (repeat) customer for a shipping address error, and shorting the customer on his refund is despicable behavior!Absolutely disgusting with no respect for 'The Customer' who makes their business possible. Unbelievable arrogance to a previously loyal customer in *********.

    Business Response

    Date: 01/07/2023

    "Reorder" button only functionality is to preload customer's cart with previous ordered item. We do not store customer sensitive data such as billing informations. The customer did send us the order conformation that clearly depicted that both shipping and billing address was enter incorrectly even though no billing info was saved by us or our payment processor. This can be cause by customer web browser Autofill function. Reviewing to ensure both shipping address and billing address are correct are ultimately customer's responsibility. For orders returned because of incomplete/incorrect address, a 15% restocking fee will be deducted from the refund. Full policy can be viewed at *********************************************************

    "Failed Deliveries (if applicable)
    The purchaser is responsible for providing the correct delivery address at the time their order is placed. When your order is returned back to us for either having an insufficient address, having an incorrect address or for being refused/unclaimed:
    Initial shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
    If your order is placed with free shipping option, a minimum fee of $7.99 or 15% of total order value, whichever is greater, will be deducted from your order refund."

    Customer Answer

    Date: 01/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Snackathon Foods is NOT a BBB Accredited Business.

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