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Business Profile

Automobile Purchasing Consultants

VinAudit.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automobile Purchasing Consultants.

Complaints

This profile includes complaints for VinAudit.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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VinAudit.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Vin check for $9.99 and when looking at my bank statement I got a charge for $13.49 from a *************** for payment transfer. No where on their site does it disclose this charge and I feel they should refund that amount ************ should be shut down for ******** customers

      Business Response

      Date: 04/25/2025

      Hi *****,

      Thank you for bringing this to our attention.

      VinAudit is a legitimate vehicle history reporting provider and has been in business since 2012, serving thousands of satisfied customers with accurate and affordable vehicle data. We take all customer concerns seriously and appreciate the opportunity to respond.

      Weve reviewed your order for VIN ********************* and confirm that the only charge from VinAudit was **$9.99**, as shown in the attached receipt. Our system does not apply any hidden or additional fees beyond the stated purchase amount.

      Additionally, we understand that you also reached out to our Support Team and later confirmed that the **$13.49 charge** you noticed was made by your wife and was unrelated to your VinAudit purchase. That said, we still took extra steps to ensure you were not charged for a report that returned no dataso we have **voided the $9.99 transaction** and you will not be billed for this order.

      We hope this clears up any confusion. If you have any further questions or need additional support, please dont hesitate to reach out.

      All the best,
      *******
      Operations Administrator
      VinAudit.com, ****

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a VIN report a few minutes ago, and it is completely empty. It is my own vehicle so at least it should be able to tell me about my title and the person I bought it from. Nothing. This is something they cannot sell, for any amount of money.

    • Initial Complaint

      Date:07/22/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in the process of purcahsing a vehicle with a fair amount of mileage. Given that, I figured it would be prudent to investigate the history of the car as the dealer website did not offer that service. The report I received was promising. But upon further review the study was conducted when the vehicle only had 10 miles driven. 10 miles? **** on earth can happen in 10 miles?This not only insulting but in y opinion predatory. How many others have been rooked into vinaudit.com to recieve a vehicle report showing a history before the car leaves the showroom.Ridiculous.

      Business Response

      Date: 07/22/2023

      We will be happy to help here. Mind sharing the *** so we can investigate? Thanks!

      Cheers,

      Andy  *********
      Operations Manager
      VinAudit.com, Inc.

      ***************** |*************
      **********************************************

    VinAudit.com is NOT a BBB Accredited Business.

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