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Business Profile

Eyelash Extensions

SPELLBOUNDBROWS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was taken as a student under this business to do training on micro blading/permanent makeup. I paid a total of *****. The training was supposed to be 40 hours but I had not completed the full amount due to my pregnancy due date and took a small break afterwards. I had some issues with communication with the owner and had a hard time getting ahold of her to get classes scheduled and some other things but the business owner was fully aware of my condition and was kept up to date on when I would be giving birth and that Id like to take a couple weeks off of class to recover. After 2 weeks I attempted to follow up on some times to get the rest of my hours finished but I never got an answer back. Ive made multiple attempts to get in contact with them and each time has failed.

    Customer Answer

    Date: 11/30/2024

    Ive attempted to reach her at two different numbers and one via her email/iCloud email and as well as on her instagram. All of which I attached to the files. Im not sure anymore which one she officially uses anymore to communicate with her customers. My mom (who was originally a client of hers before I started taking her classes) attempted to set an appointment up but it got cancelled the day of without notice or warning. I am unable to add anymore files but I have proof of payment for my classes which shows the amount and date it was paid. 

    Customer Answer

    Date: 01/18/2025

     
    Complaint: 22569712

    I am rejecting this response because:
    This is the incorrect business. The one I was working with is a Washington based shop. I have sent an email to ******* whose email was provided with all the businesses contact information I have and the address of where I went the last time I had a class at. I am sorry to the business who was contacted instead of the correct one. If I wasnt supposed to email ******************************************************************** I can resend the message I sent on here.

    Sincerely,

    ****** ********

SPELLBOUNDBROWS is NOT a BBB Accredited Business.

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