Reviews

Review Details

• Review fromTerry J

  Date: 06/13/2025

  5 stars

  Terry J

  Date: 06/13/2025

  ***** J All New Again is in a class of its own. You will not find a more honest, caring, and helpful group of team members. Their professionalism, commitment to detail, and courteousness exemplifies a steadfast commitment to quality. Everyone at *** are exceptional; the owner, the remediation technicians, the reconstruction team, and the office staff were always there to help me understand the process and time frame for each phase. Owner *** was phenomenal in answering any questions or concerns (mainly with the insurance company). I had no idea that my dealing with the insurance company would be so challenging but owner *** helped me maneuver through months of issues with the insurance company and I am more than happy to report that the end result with my insurance claim could not have turned out any better. I would not hesitate to engage their services for future projects and highly recommend them to anyone seeking exceptional damage restoration expertise.

  All New Again®

  Date: 06/17/2025

  Thank you, *****, for the positive review. Your review is exactly what our All New Again team strives for on every restoration project.
  
  Dealing with damage restoration when insurance is involved is very stressful, challenging, and sometimes disheartening if you are being treated like a claim number instead of a customer who spent years paying insurance premiums to protect your home. Unfortunately, today,insurance companies are putting profits as a priority by taking shortcuts and ignoring the health and safety of the families and their pets. As you stated in your review, this is where All New Again comes in. We can assist our customers with the tools and knowledge along with our vast experience on how to navigate the cumbersome claims process to assure you get what you are owed.
  
  There are many damage restoration companies to choose form nowadays. However, there is only one Certified Damage Restoration Firm that has over 100+ combined years of experience, knowledge,and expertise, and truly has the in-house skilled craftsman to literally make your home all new again. This stellar reputation is backed by the BBB as an accredited business with an A+ rating, and a BuildZoom score that ranks All New Again in the top 1% of over ******* licensed contractors in ****************. All New Again sincerely thanks you for choosing us as your Certified Damage Restoration Firm of choice over all the other companies you could have chosen.
  
  Once again, our entire All New Again family once again thanks your for choosing us. Investing in our small community-based business, allows us to reinvest in your community.
  
  As our slogan says: Start as Strangers ~ Finish as Friends. Friends for life!

• Review fromAmy M

  Date: 06/04/2025

  5 stars

  Amy M

  Date: 06/04/2025

  We really appreciated the knowledge, expertise, and attention to detail each All New Again team member demonstrated on our project. Resolving water damage and any type of home construction is intrusive and stressfulevery person working in our home was careful, respectful, and did many little things to help make the experience as painless for us as possible.

  All New Again®

  Date: 06/06/2025

  Thank you, ***, for the positive review. We sincerely appreciate it when our valued customers take time out of their busy days to let others know of their experience with All New Again.
  
  Your compliments on All New Agains team are exactly what our team practices; reduce stress and let our experienced team make your home all new again.
  
  Thank you for supporting our small community-based business. Investing in our community allows us to reinvest in your community.
  
  As our slogan says: Start as Strangers ~ Finish as Friends. Friends for life!

• Review fromLisa K

  Date: 05/14/2025

  5 stars

  Lisa K

  Date: 05/14/2025

  I cannot give enough praise and recognition to All New Again. You will not find a better team than ***, ****, **** and everyone else at this operation.I was referred to All New Again by a real estate investor after a tree fell on my house. It was a complicated issue (water remediation, temporary snow bearing roofs, structural engineering, reconstruction) etc.I actually started with another remediation company (that I won't name here). They tried to demo my drywall without an asbestos test. I call the **************************** and learned an asbestos test was required. I fired them and found All New Again.From the beginning, All New Again was organized, honest, savvy, and most of all, CARING operation. It sounds weird to say that about a general contractor, but that's the case.All New Again understands that insurance claims can be difficult. And while they don't work with insurance directly, because they are so honest and good at what they do, they will equip you every step of the way to fight for your claim. Throughout the process, *** and **** were 100% available to answer any questions/concerns and to support any all efforts to get my home back in ******** insurance company required a "consulting contractor" to come out. The consulting contractor knew of All New Again and raved about the quality of their work. That felt good to know that this outside GC recognized ************************* my experience, the quality of workmanship and attention to detail cannot be beat. From highly detailed records of all the work completed to the quality of the subs and the interior work itself, All New Again is in a class of its own.While insurance claims are never fun and mine was a difficult one, I knew that if I worked with *** and All New Again, I would be putting myself in the best position to put my home back together, and that's exactly what happened. I will be forever grateful and they will be my first call if anything else goes wrong .

  All New Again®

  Date: 05/15/2025

  Thank you, **, for the positive review as well as the amazing compliments. All New Agains reputation took years of trust with our valued customers, and that starts with honesty, transparency,and good communication as you stated. All New Again is truly passionate about our customers, helping them navigate chaos and the cumbersome claims process is our specialty. We believe our customers get way more than just a contractorwhen they hire All New Again.
  
  As insurance companies practice more unethical tactics to increase corporate profits, homeowners need a Certified Damage Restoration Firm that sees these tactics on the daily basis and understand these tactics. All New Again educates our valued customers as much as possible to make sure they understand how to make their homes "all new again".
  
  Thank you again for choosing All New Again as your Certified Damage Restoration Firm of choice. Investing in our community allows us to reinvest in your community.
  
  As our slogan says: Start as Strangers ~ Finish as Friends.  Friends for life!

• Review fromJason S

  Date: 04/09/2025

  5 stars

  Jason S

  Date: 04/09/2025

  I have had the pleasure of working with All New Again two times for both remediation and reconstruction services due to water damage issues in my home, and I couldn't be more satisfied with their service. From the moment I called, their team was prompt, professional, and incredibly knowledgeable. They walked me through every step of the process, ensuring I understood what needed to be done and why. The remediation technicians, led by ******, and the reconstruction personnel, led by ****, were courteous and efficient, completing the work on time and with great attention to detail. I have peace of mind knowing that each phase was done right.Additionally, *** (CEO of All New Again) provided invaluable assistance in navigating the insurance claim process, making the ordeal far less stressful. ****** and ******** from the office staff were exceptionally helpful and kind, always ready to assist with any questions or concerns I had, making the entire process much smoother.I highly recommend All New Again for anyone in need of remediation and restoration services. Their commitment to quality and customer satisfaction is truly unmatched, allowing me the confidence to refer a family member.

  All New Again®

  Date: 04/10/2025

  Thank you very much for the positive review. Returning customers is the ultimate referral and compliment. Our entire family thanks you for letting others know of your experience over the years with our company. 

  As our slogan says: Start as Strangers ~ Finish as Friends. Friends for life! 

• Review fromJoe D

  Date: 04/06/2025

  5 stars

  Joe D

  Date: 04/06/2025

  All New Again is fantastic. Couldnt recommend them more. I have worked with them on projects large and small, and they always come through. *** is particularly great. 10/10.

  All New Again®

  Date: 04/08/2025

  Our entire All New Again family thanks you and your family for the positive review. Your project, although challenging, certainly is "all new again". We look forward to working with you on your projects at your new home (by the way congratulations). 

  Again, thank you for supporting our small community-based business. We sincerely appreciate you! 

  As our slogan says: Start as Strangers ~ Finish as Friends. Friends for life!

• Review fromAnna S

  Date: 03/30/2025

  5 stars

  Anna S

  Date: 03/30/2025

  I had spoken to All New Again prior about a leaking furnace vent and mold that was discovered when we replaced our furnace. I was very impressed with All New Again when they offered to lend me special air cleaners after I decided to save money by remediating on my own by replacing the drywall. A year later, we felt like maybe we still had issues, and since my daughter is immunocompromised, I wanted to know for sure if we still had any mold. I did some research and found a certified mold inspection company and they did thorough testing. The report showed multiple issues in addition to the furnace closet; from leaky gutters, toilet and kitchen faucet. The remediation that i had done was still testing positive for mold, as well as the "remediation" by the insurance company 10 years ago from a flood in our laundry room. I remembered All New Again and looked them up on the ***** and because they were certified and I had liked them from before, I asked them to do the remediation. Working with them was so pleasant. I would refer anyone to them.

  All New Again®

  Date: 04/03/2025

  Our entire All New Again family sincerely thanks you for the positive review. Investing in our small community-based business, allows us to reinvest in your community. 

  Although your project contained multiple hazardous molds with many challenges and intricacies, All New Again was successful in remediating the mold in your home. The air we breathe is precious, and knowing your indoor air quality is "all new again" makes our entire team smile. 

  As our slogan says: Start as Strangers ~ Finish as Friends. Friends for life!

• Review fromAlan S

  Date: 04/06/2024

  5 stars

  Alan S

  Date: 04/06/2024

  When we found that our refrigerator had been leaking water, we didn't know what to do. Luckily we found All New Again, and they did an outstanding job both remediating the water damage, and performing top-notch work on the ensuing reconstruction effort. Thank you, ***, **** and the team to get our home truly back to an "all new again" condition.On first meeting *** and his team, they did a great job reassuring and guiding us through the process. Their extensive experience in dealing with water damage, and working with insurance companies proved extremely valuable. Their professional approach and meticulous record keeping, and sound advice made it easy for us to work with our insurance adjusters. The team was at our home the same day we called, and dropped by every day until the mitigation was complete. Because the damage we suffered was quite extensive, our kitchen, living and dining room were all affected, and All New Again did a great job packing away our belongings before the major work started.After the mitigation, ****'s team stepped in and helped survey the damage, and propose a mitigation plan. **** has a keen eye for detail, and made every effort to match the original details of our home, including the custom exotic flooring and baseboards. They also worked with me to allow me to choose exactly the replacement materials we wanted for the reconstruction, which included countertops, and backsplash tiling and inserts. Every step of the way, **** was in contact with me to make sure we knew what was going on, when to expect different parts of the project to complete, and to make sure we were satisfied with the results.Given the extent of damage and resulting reconstruction, this was a long and difficult process, and I can't imagine any company doing a better job than All New Again did. I wouldn't wish water damage on anyone, but if this happens to you, I wouldn't hesitate to call them right away. Highly Recommended.

  All New Again®

  Date: 04/03/2025

  Thank you very much for the positive review. You have a beautiful home, and it is now "all new again". Additionally, thank you for the compliments on our meticulous supporting documentation and communication. All New Again's proprietary software, Remedeate, and our very experienced and 10+ years employed Project Managers, are key to making sure our valued customers get reimbursed every ***** from their insurance carriers. 

  Thanks again for trusting All New Again with your beautiful home. 

  As our slogan says: Start as Strangers ~ Finish as Friends. Friends for life! 

• Review fromMelissa A

  Date: 07/14/2023

  5 stars
  We used All New Again for both water remediation and reconstruction. Both teams were very experienced, communicative about next steps and any delays, and did amazing quality work. On the remediation side, *** did a thorough job and was also thoughtful on how much needed to be removed versus what wasn't necessary. On the reconstruction side, **** was able to restore everything like nothing happened, even with our specialty paint in one of the rooms. We were extremely impressed with the staff on both sides and the management level teams also helped walk us through the insurance claim process, which went above and beyond what we would expect of any contractor company. While we hope to not need them again for any remediation or reconstruction any time soon, we could not recommend them enough and they are now our go-to for any future challenges or projects.

• Review fromJunko A

  Date: 05/26/2023

  5 stars
  Finding & hiring All New Again was the best decision weve ever made. If you are looking for a contractor you can trust, *** is the one. Their interest is truly to help **, people suffering from their loss.We had a water leak from our 3rd floor bathroom, which went down all the way to the crawl space (4 levels) while we were on vacation for a week. We first contacted our insurance company, and they sent ** a preferred contractor. Turned out that this was the biggest mistake. Long story ****************** ended up re-doing water remediation work for ** because the preferred contractor left our house very wet, although they worked on our house for 3 weeks+ and guaranteed that the house was completely dry and ready for reconstruction.Despite such an awful situation, working with **** water remediation team had been such a pleasant experience. Theres a world of difference between the insurance companys preferred contractor and *** (we shouldnt even compare). They were very transparent- notified ** of any findings and steps and sent ** the detailed report every day after work. All the crews from *** were very professional, caring, and respectful. We were glad to get to know ***, ******, and *** and their flawless work. Also, we would like to send a special thank you to their contents team (****, ****, and guys) for their work on packing out our personal items (which was a lot!!) We could see they were treating our items with care and respect.We were lucky that we found ***. If we hadnt contacted ***, we wouldnt have noticed the mold behind the walls and ceilings and eventually we would have become very sick. Also, dealing with large insurance claim like this has been a nightmare but *** has helped ** navigate through this process and it has been nothing but helpful & educational. We cannot thank you enough to *** for all their help. We can tell from our own experience that *** will go above and beyond to help their customers and they are truly the BEST!

• Review fromRobbin R.

  Date: 08/25/2022

  5 stars
  This is a great company to work with. Good communication from **** and **** and each of the crew. They have great input and listen to what we wanted as well. The project was smooth from start to finish. They were there when they said they would be and explained when they werent. Clean job site too. We highly recommend them for your project and we will use them again