Complaints

This profile includes complaints for Joyous Noise, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Joyous Noise, LLC

  16037 Lords Lake Ave SE Monroe, WA 98272-2862

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  Joyous Noise, LLC

  22320 NE Marketplace Dr Ste 105 Redmond, WA 98053-2035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 7/1/2022 Paid amount is 80 dollars Service to be provided is a summer music class of 4 week with 4 classes.Problem:The business made false advertisement about the music class for 1-6 yr old, but it turned out all they offered was giving out sound toys good for 2-3 yrs old, and not educational to my 5yr old. They refused to refund me of unused class credit of 60 dollars.Despite my concerns during the class, they made me finish the class before deciding to quit so I did patiently. After, they became irresponsive in emails. They finally refused to refund my payment and I have no other ways but to feel extremely frustrated and to complain. I want my hard earn money back so my kid can use somewhere else!

  Business Response

  Date: 08/04/2022

  Hello Better Business Bureau!

  I'm responding to the compliant filed against Joyous Noise- number ********.  The parent requested enrollment in a music class with us this summer. To the best of my knowledge it was his first class with us.  He has claimed his child is five- this is incorrect- his child is 4.5 and although that *** seem like splitting hairs, in terms of childhood development this is a huge difference. He has also claimed that all the children in the class were significantly younger than his child- this is also incorrect.  There were several other children in the group close his child's age.  

  He initially registered for a class for infants. We reached out to him and offered an age appropriate class for his child.  At that time- the class was nearly full, and he received the last spot. Unlike other paretns- he did not request a free preview.  If he had, we would have booked a trial for him during our school year session so that he could make a decision about the class before registering. He simply enrolled- and signed our billing policies statement, in addition to our other waivers. (This is not unusual- we have many families who register based on recommendations from friends without ever asking for a preview.) After his enrollment, parents who wanted a spot were registered on our waitlist- they were denied an opportunity to attend class because this parent has a guaranteed spot. (we did reach out to them when he withdrew- but all of them had chosen other things to do after they were waitlisted for this class.) 

  It is heartbreaking to us, as educators who are deeply committed to whole child education using the very best developmental science, that he wasn't able to engage with his child in the class.  It is a Family class- the parent is every bit as much a part of the process as is the child. The rest of the families had a marvelous time and I have heard nothing from them that in any way echo's this paretns experience.  On the contrary- we hear from families regularly that they truly appreciate what we do and our commitment to them and their children.  

  However- we do occasionally run across a family who isn't a good fit for our program.  When this parent reached out to us  asking for a refund we did what we always do- we offed to credit him for what he considered to be an age appropriate class for his child- one that he had already scheduled a preview in.  We offered to put the amount on file for him- to be used for any class or camp at anytime in the future.  This is above and beyond what our policies say- we don't have to offer credit to a family who withdraws mid-payment cycle. We do that as a courtesy.  We couldn't;t fill this spot in the class- because as I stated above- the families on the waitlist were no longer available. 

  Our courtesy was met with threats of class disruption- he threatened to come to our classroom and "make noise".  A classroom full of children- this is shameful. He posted my name, as well as our Administrator's name, to ****** with a review- breaking their policy about privacy and decency. He threatened to reach out to every parent group he's connected with and bad mouth us. 

  In short- he is a bully. I'm sure he's gotten whatever he's wanted from everyone he's ever run across in his life.  It's honestly cheaper to pay him off than listen to this - or take the time to respond to these kinds of notices. I've given up my Saturday mornings to sit in the lobby while classes were being taught to protect the children and families, as well as our Educators, just in case he actually shows up to "make noise"  Our Administrator has been paid to respond to him, deal with the back charges from the credit card company, communicate with ****** about the breaches of privacy and ethics and sit in the lobby on ************************* I couldn't be there. It would be way cheaper to give him a refund and let this go.  But as a responsible human being- in charge of teaching children how to be good adults and stewards of our world I just can't. Someone missed the boat with this person many years ago. He learned that bad behavior pays off. ,

  I can't let that ****** be reinforced. It is irresponsible on my part. It is unethical and dishonest. Would it be easier. yes- totally. But the right thing is hardly ever the easy thing. Had he been polite and decent we might have had a different conversation.  But not now.