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Business Profile

Water Mitigation

Green State Restoration Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently hired Green State Restorations to come out and do an inspection because my water heater had leaked in my craft roof and there was water damage and mold. They came out and did what should have been a 3-hour job over a 3-day period, charging me for trucks and trailers that were not even here, charging me for equipment that wasn't even used on site. Not to mention the fact that after two days they came and took out the fans for a more "important" job leaving me high and dry. I spent two weeks trying to get a hold of somebody from the company and nobody responded to my texts or called me back. The manager's voicemail was always full so I could never leave a message. They told us that they be coming back out to do what they called a "mold bomb" but they still have not done that. A job that should have cost no more than $3,000 has now cost what they claim to be $37,000 dollars with false charges on the service pricing sheet they billed to my insurance company. They also made a leak in my roof, left glass in my driveway and did not spray the correct mold spray the first time around. I'm also very uncomfortable because the gentleman took several photos of the interior of my house that showed my own personal belongings and had nothing to do with the mold issues.

    Business Response

    Date: 02/29/2024

    *****, 
    First and foremost, I want to express my sincere gratitude for taking the time to share your feedback regarding your recent experience with us. Your insights are invaluable to us as we continuously strive to enhance our services. I have reached out to you personally to address the concerns you've highlighted in your review. We have come to a mutual understanding of the situation and you have agreed to adjust your review accordingly. However, the initial review is still posted without any adjustments. In light of this, I kindly request reconsidering your review.  If there's anything specific we can do to assist you in this matter, please do not hesitate to let us know directly. Thank you.
    Kind regards, Green State Restoration

Green State Restoration Inc. is BBB Accredited.

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