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Business Profile

Auto Services

Total Auto Care LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my truck towed there to have them fix it after it broke down. After them having my vehicle for almost a month I call and they say they put new lug studs and a brake rotor and brake pads for the right rear of the vehicle, also they stated they fix a coolant leak. They informed me that that had been driving my vehicle down the freeway and thru town without issues. I go to get my vehicle and the running condition of my vehicle is beyond my belief. It is not fixed it is worse. I paid almost five hundred dollars for them to fix my vehicle and they made it worse.

    Business Response

    Date: 01/29/2025

    We repaired your wheel studs and brakes that had hit the ground from loose lug nuts and that's all you paid for. The warranty company would not cover someone leaving the lug nuts loose on the wheel and would not cover the bolts that hold the water pump being left loose. We resealed the water pump, we bled the air out of the system and test drove the vehicle and it was not over heating at the time. After the warranty was denied, we didn't charge you for the water pump repair or diagnostic time to find the problem with the cooling system for compensation for it taking so long to communicate back and forth with the warranty company. So, we have already compensated you for the inconvenience. On top of that we did 2 flat repairs for free as well ($15 each plus tax). The diagnostic time to pressurize the system was .5 hours ($179.99 per hr) the water pump repair should have been 2.5 hours labor ($149.99 per hr) including the bleeding of the cooling system plus 2 gallons of antifreeze at $20 a gallon for a total of $549.88 inc. tax.  This I feel was more than fair considering all my time spent on hold with the warranty company. I did my best to compensate your bill in fact we charged you less than half of the original bill. Thank You **** Total Auto Care

    Customer Answer

    Date: 01/29/2025

     
    Complaint: 22830568

    I am rejecting this response because: you didn't fix anything. All you did was clear the diagnostic code to get the check engine light to go off and it came right back on when I left your shop. And my three tires where brand new and aired up when your young mechanic was driving it down the freeway. So for you to charge me something that was just fine is wrong. And the last thing is your shop has cost me even more money having to have a honest mechanic fix what you didn't. You made my car worse not better by anymeans. I went to big bend and have ase certification. 

    Sincerely,

    ****** *******

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