We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

ServiceMaster Cleaning and Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for ServiceMaster Cleaning and Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ServiceMaster Cleaning and Restoration has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ServiceMaster Cleaning and Restoration

      1206 Wheeler Road Moses Lake, WA 98837

    • ServiceMaster Cleaning and Restoration

      416 S Western Ave Suite A Moses Lake, WA 98837

    • ServiceMaster Cleaning and Restoration

      416 S Western Ave Moses Lake, WA 98837-3955

    • ServiceMaster Cleaning and Restoration

      601 S Pioneer Way Ste F246 Moses Lake, WA 98837

    • ServiceMaster Cleaning and Restoration

      416 S Western Ave Suite A Moses Lake, WA 98837

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 6th my house flooded from a faulty washing machine. My claims department for ******************* sent me to Service Master. I am a widow 73 years old living on Social Security & have never had anything like this occur before. I was very confused and vulnerable. The next day a *** from Homesly Construction came to my house. He had me sign numerous papers that I didn't understand. Between ******************************** the claim was $80,000. I kept track of the money that came to me for the above businesses. Kitty called and said I needed to come and pay them the missing money.I was upset and went to their office. I had no idea what was going on & I hadn't added any extras that would need to be paid. So I went to meet with Kitty and she said I was short. I added all the construction checks that came to me and it looked like she was right. I was on the verge of tears & being pressured & she wrote the check out of my account for $4,396.90 & I signed the check reluctantly. I knew we were off on Travelers as everything went through my account so I went ahead & let her write my check as I was too upset & pressured. The next week, I devoted all my time to trying to straighten this out & find out why I was short. I called my adjuster and asked for copies of all the checks sent & carefully studied the endorsements & found two checks sent directly to Homesly. When I looked at the back endorsement they had gone into an account called ********************** **** and didn't come to me. That's why my bank statement was off according to ************************************* Construction are owned by the same person and share office space.I now find that they put a lien on my home. It was hard to find another insurance company to insure me because of the amount of the claim. ******************* canceled ************* was all I could get & the premium is $3900.00 a year. I need Kitty my money back so I can pay my first annual premium.Please help me.********

    ServiceMaster Cleaning and Restoration is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.