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Business Profile

New Car Dealers

Bud Clary Chevrolet of Moses Lake

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bud Clary Chevrolet of Moses Lake's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bud Clary Chevrolet of Moses Lake has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this dealer on 12/11/2023 and witnessed This business practicing ugly business techniques such as charging astronomical amounts of money for regular maintenance. (as high as $5000 for oil changes and brakes) with no options to say no. I witness their employees drive every customers vehicles with excessive speed through the service bay and through the parking lots. ****** observed of over ***** mph through a parking lot, primarily by the employee *******************************. They also charged me a per individual diagnostic, every shop Ive been to in my life will charge 1 diagnostic fee to look over the whole car. At bud clary on 12/11/2023 I was there for a coolant leaks and a Window leak. They charged me $370 to tell me what I already knew with no new information. I went in telling them my window leaks and the Lines under my vehicle leak. All they did was take it back and say Yes it leaks charging 160 to look at the window, and another 160 to look under the vehicle. They are over charging on labor. I received a tech service bulletin on the cost of materials and hours labor it would take to get the job done. It was $30 for materials, and the Job was supposed be be done in 2 hours. Bud Clarys quote was $930 + another diagnostic fee. With zero explanation on why the cost was so high. The service advisor ********************* wouldnt tell me full prices of anything. If I asked for a quote on the phone, he would say, 360 plus 160 plus 50 plus, etc He never tells the actual price until after he swipes your card. No matter how many times I asked. He speaks in code when talking to his customers to try and confuse them as much as possible. Between the excessive driving of customers vehicles, the over charging for no services exchanged, this place needs to be reprimanded for their unethical, age old business practices that take advantage of people who dont understand the inner workings of a dealership or the service department.

      Business Response

      Date: 12/13/2023

      Customer came in for two diagnoses. 

      2. customer states there is a oil leak coming from font end please check and advise.

      Service advisor informed customer that we would call service contract after we receive diagnostics from technician.
      Technician recommended:
      1. Re-sealing the back window. per leak
      2. Replacing engine oil cooler lines per leaking.  No other leaks present at the moment.  

      Service contract approved ********** Cooler Lines repair and declined Re-sealing the window. 

      Engine oil cooler lines were covered by the service contract. 

      The customer declined all work due to the service contract not covering the window re-seal.

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20nd, 2023 ******* Farms dropped off 2019 *** ****** **** (*****************). We brought in the 2019 *** in for warranty for glow plugs replacement (serviced July 21st,2023). Overall Satisfied.ISSUE: We asked to have them service the FM Radio to work and was sent a quote for $1327.22 (including tax). Once the new radio installation was completed, they informed ******* Farms that the pickup was ready BUT the audio was still not working. At this point, we decided to not pay for the service until the radio was completely working. We were then informed the option to keep the invoice open and to fix the *** radio after harvest. On August 1st, 2023 our employee went to pick up the *** and was informed that until the invoice was fully paid they were unable to give the *** back to us. REMINDER: Our employees drove from Othello to Moses Lake to pick up the *** due to being informed that it was okay from your service employee, just to arrive and given told NO. We would like to speak to someone in upper management as well as file a complaint due to this poor service and miscommunication on your part. Our desired resolution would to be refunded. Thanks,******* Farms

    Bud Clary Chevrolet of Moses Lake is NOT a BBB Accredited Business.

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