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Business Profile

Contractors Equipment

Birch Equipment Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contractors Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had several transactions with this business since i began to do business with them around Dec. or Jan. 2023. The biggest of the transactions with this company have resulted in one issue or another. Those issues range from equipment failure to customer service at the branch location. The biggest of my issues started with this company when i rented a *****' Tracked aerial lift and I used it for about 4hrs on a Saturday. The machine began to have sensor issues and then running/starting issues along with the others. I was given an emergency contact number to call in case of a situation such as this. So I promptly dialed the emergency number with no answer. I left a message and after about 2 hours I received a call back with very little help or assistance at all. There was no actual help or assistance to get the machine to operate or move from where it was positioned. After spending 3-4 hours on Saturday reading online and calling some friends to give some advice or assistance I called it a day. I then tried the emergency number on Sunday around ***** am and received no correspondence in return. By about 4 pm I was finally able to get the machine to start and stay running to try and load it up to take back to the branch location. The second set of problems began at this time. Upon loading the machine on the same trailer I had already loaded it onto and off of, The machine began to stall and shut down a quarter to half of the way up the ramps. I set the machine down off the ramps for the night and let it sit. Monday morning I attempted to get is loaded onto the same trailer. Before I started I called the branch location and explained what had been going on with the machine and that I was requesting help through the weekend from the "Emergency number". I was told it needed to be back before 11am or i would be charged another day since i already had it for the weekend. I hung up, proceeded to load to the machine on the trailer just before it shut down again..

    Business Response

    Date: 03/27/2024

    ******* is a customer of ours.  We didn't realize that he had complaints.  After reading this message, the *************** store manager, ********** called ******* to talk about his issue.

    Here is the call history on his account:
    ********** left a message. 3-14-24. No call back.
    ********** called again on 3-15-24 No answer Mail box full.
    ********** called again on 3-27-24, No answer and Mail box full couldn't leave message.

    We are unable to reach *******.

     

    Thanks

    *****

     

Birch Equipment Company is NOT a BBB Accredited Business.

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