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Business Profile

Heating Contractors

Handy's Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/22/2020 I purchased a RCK-KS Retrofit kit for my fireplace. Due to having issues with the unit , the unit had to be replaced 3 times from 2020 to 2021. The technician had recommended that if I wanted a better system that I would need to hardwire the thermostat into the system.Also on 9/10/21 the technician made the comment the receiver is in a hard place. Due to continued issues with my unit I had contacted the company that installed my unit again to be informed that they no longer work with the company of the unit they installed. After researching and talking to another Person at a different stove store and reviewing the manual, I found out that the unit was installed improperly and that the receiver needed to be placed out farther to prevent overheating. They never utilized a heat shield in the installation. Due to the negligence of this company with not following Manufacturers instructions on the bottom of page 4 that talks about relocating the receiver farther from the flame , I am writing this negative review of their company in hopes that the company will reach out to resolve this issue of the improper installation of my kit. Thank You

Handy's Heating is NOT a BBB Accredited Business.

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