Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the hotel an extended amount of time due to work in the area. I was given a flat rate of 600 and that the amount would lessen as there would be no sales tax after 30 days. That was not the case the manager told me once I finally spoke to her (*****). The room wasn't cleaned once in the 7 weeks I was there even after I asked numerous times. I worked night shift which gave them their out on that. The roof leaked when they showered in the room above and the tub would not allow water to drain properly and let the mud, grime and oil set after I showered coming back from work at the Refinery. All these things I overlooked as I am a Refinery worker and it could always be worse mind you. The last night I asked them to extend my stay one night and the receptionist charged me one week. I spoke to ***** the general manager and she assured me I would get back 490 out of the 600 to my account in a few days. I still have no money and have gone through all avenues to try and get my money. Paying so much extra due to an error of an untrained employee is something I am not willing to let pass. This place was so unprofessional, it is crazy.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I reserved a room at the Wyndham ************************ for the night of March 14, 2024. I noticed problems with maintenance as I walked up the stairs to the main floor. We registered and as we were walking to our room we noticed how filthy the elevator and floor was. We went through a large door to a hallway. The appearance improved but there was an odor. We went into the room and the room didnt smell good. We decided that we would not stay. I sat on a bench and tried to find a different hotel to use. We used none of the facilities in the room. We went down to the desk and waited for the young woman to help us. She said she would need to call her manager and after talking to her manager, said she could not refund our money. I asked to talk to the manager but was told I had to wait to call her the next morning. I called the manager, June, and was told her hotel is the best in the area. She only raised her voice and told me I was lying. We want a full refund. We did not keep the hotel from renting that room. We saw no other customers.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I meet in person with ***** for the first time in 5/17/2023 to get a quote for the convention center in Mount ******. I received a quote and was going to be back to set the contracted. I came back on June 11, 2023 and meet with *** (*****'s husband and Manager) who wrote me a new contacted (the one attached) and i paid the deposit for $318.54. *** mention that they have been bought and will be renaming under ********, i ask if i should be good and he said YES, they will take over any contacted they have. I came back on 9/18/2023 and make a payment of $1,000.00 Cash to *** and came back in October to paid the rest and did not worried about any thing till a day before my event witch it was 12/9/2023. i send ***** a text asking if *** will be at the facility on 12/8/23 so i can get the keys as planned to start decorating and none got back to me. I deceived to call the front desk and my surprise was that NO event was on the calendar for that weakened, i told the person that i had a contacted and she ask me to head over to start to the manager. I talked to *** new manager and mention that *** and ***** were no longer there and they had no idea about my contacted and ask me lots of question like how i paid and that he was not going to be able to provide me with a bar tender. i ask for me money back and he said that because they did not had any information of this he was not able to return me money. i did not wanted to worried because my event cost me over $50K ad all i needed at that time was to get the event going. With all manager i did not needed to clean the center, with *** he said i do have to clean, so i did and as of today i have not received my deposit back $1000.00, bar tender $200 and 2 securities i paid $200 each a total of $1,600.00. i have talked to him 2 times and he was going to get back to me. he even offer me stay at the hotels or even to rent the center for half prices, i told him that all i want is my money back.

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongful eviction, theft, and harassment are just a few things I experienced during my stay. I was evicted very quickly after I made a report to one of the assistant managers. I was locked out of my room and told that I was to be escorted by a third party to collect what I couldn't carry. While I was locked out, a lot of my stuff had been stolen, the room was trashed and I was told by the person that let me into the room (a friend and employee) that the only other person that had access to the room was the other maintenance employee who happens to be the son of the manager and the person that I filed my report on.I was in a transitional housing program and the list of reasons for eviction was untrue and was delivered quickly after I made my report. I've acquired counsel to address the wrongful eviction but during the time I'm entitled to after notice of eviction I haven been locked out, forced to sleep on the streets, and harassed by management and those acting on their behalf.