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Business Profile

Moving Companies

Central Moving & Storage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2022 I hired Central Moving and Storage, LLC (United *** Lines) to move my household items (2 bedroom house) from **************** to ********. This company provided my family with the most bare minimum service that they could without obviously violating our contract. My move date was in the month of August and cost over $11,000. This is where the horror story begins. The truck that was scheduled to arrive on moving day was "delayed" resulting in the compromise to load my items onto a local truck and have them moved from the local truck to the cross-country truck the next day. Cross-country truck turned out to have "not enough space" so my items were "containerized". The items have now been moved 3 times. The movers that came to load consisted of 2 very unprofessional (in appearance and action) men that took 8 hours to complete the job. Even though we were verbally assured our items would arrive after a week or so, we received a call informing us that our items were delayed 30 DAYS, the maximum amount out time they were contractually obligated to deliver them. So my family and I slept on air mattresses and ate from paper plates for the better part of a month in our empty home. When this company arrived to unload my items, the driver backed his vehicle into a power line, damaging the siding to my new home and pulling down the live wire. Many of my furniture items were damaged in transit. I did pay extra to insure my items only to be offered insultingly low settlements and have some claims denied because "damage does not appear to have been caused in transit." I am currently disputing these claims. I am still dealing with the damage to my property and household items MONTHS after my move. This company made the moving process extra stressful for my family. I would also like to personally call out the man himself who coordinated this nightmare of a move for me and failed to provide the most basic of customer service, ***********************. Do better *****.

Central Moving & Storage LLC is NOT a BBB Accredited Business.

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