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Business Profile

Septic System Design

Northend Septic Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic System Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** ****** $400 to schedule a recon meeting with the health departmentt and for an as/built of my septic drain-field. Neither task was done and i tried to wait for her to get it done but i had to get it done so i hired another septic designer to finish her work. i waited 2 months then told her i d get somebody else. the company i hired to complete this task did it within 1 week. I requested to ***** for a refund she asked me what i d be refunding? I explained it again to her and asked if she was going to refund me or not and 1 week has gone by and i have not received an response. throughout the entire process she was extremely difficult to get in contact with, there were many unreturned phone calls and text messages and email. i only want my money returned for services i did not receive.

    Business Response

    Date: 07/10/2025

    A refund check has been mailed to ******* with the refund he feels he is entitled to as well as an additional $50 which I feel is WAY more than fair. There are two sides to every story.  I'll leave it at that. 

Northend Septic Design is NOT a BBB Accredited Business.

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