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Business Profile

Mobility Scooters

Zipr Mobilitysolutions Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/17 Ordered a mobility scooter from Zipr Mobility on *******.com. Order #***************. Discover card charged $805.30 from *******.com 4/17 ******* arrived but unable to use it until 4/26 due to snow storms. It did not fit me well 4/27 initiated a return on the ******* order form with no response.4/29 initiated a 2nd return with no response.4/29 called ******* and was told they are looking into it and to wit 48 hours for a response.5/2 called ******* and was informed that Zipr Mobility did not respond to them. They reached out again, and I was told to wait 48 hours for a response. 5/4 I contacted ******* and was informed they have started the return process and I will receive an email in 48 hours 5/11 I talked to 3 different ******* customer service reps and was then told it was out of the 15 day return window. After searching my email, I did locate an address for Zipr Mobility Returns which was received 5/9 5/15 Returned the mobility scooter via ***** with tracking #************ 5/22 ***** delivered scooter to Zipr Mobility. ******** signed for at 12:39pm by ************* 5/29 No refund issued yet. called ******* and was informed the refund had been started and I should wait 10 days and call back 6/5 if not received. 6/5 Spoke to 3 ******* reps; all unable to help with this. The last person said they have escalated the return and to wait 48 hours for response. they said they are unable to issue the refund even though they billed for it. Also called zipr. Unable to speak to anyone. Left a message.

  • Initial Complaint

    Date:04/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/05/2023, I purchased a Zipr 3-Mobility for $837.47. The scooter did not run from the day it was received. All instructions from the seller's ********** was followed through emails, but nothing worked. I asked for a repair person to be sent to my house to fix it or replace it, but they refused. I was finally able to return the scooter and after several more emails of trying to prove to the seller they received it back on 02/16/2023 at 1:46 pm, they issued a partial refund of $657.99 on 03/07/2023 and $5.00 on 03/09/2023, leaving a balance of $174.48 instead of $200.00 for restocking a defective scooter. (any restocking charge was supposed to be waived). I also paid ***** $153.16 to return the defective scooter which should be reimbursed by the seller for shipping defective merchandise.Order # ***-5292678-6157060. ***** Tracking # ************. Requesting the balance of $327.64

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 3 wheel scooter when I received it there was a wire that was not welded and looked to short to be fixed I sent pictures and there reply was ask a friend to fix it. I couldnt believe what they said. Now more then 22 messages still no results I asked it they could send a new part and I will send the broken one back they still insist I fix it I should not have to fix anything if its under there warranty. Im asking for a return authorization and now they dont seem to want to talk.

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 4, 2022, paid $1700.00 ***************** Internet order never received conformation of purchase, or delivery date by email. Concerned I called the phone number listed on the web site. Recording states mail box full. Unable to leave a message I returned to the internet site to address customer service bot. Left several messages and was told by email that 24 to ******************************************************* No one has called or emailed with any response. Today is Nov 10, 2022. Six days and no contact from company. I left one more message with the customer service bot. And this evening I am filing the complaint. Since my credit card was charged $1700.00. No one at the company has replied to any request for follow up and verify that this has been orderd. Confirmation, invoice or other. As my credit card was charged in full. I would like my **************** ending **** ********************* credited with the full amount of $1700.00. Or produce the item that was ordered. Zippy Brezzy, Blue, 300 pound limit. heavy duty all terrain. Thank you.

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/3/22, I was under the assumption I was purchasing a replacement battery for my electric scooter since my battery was not holding a charge. I paid $135 for a Battery ************. The item did not out line that it is not actually the battery but just the plastic holder for the battery. 10 days later, on 9/13/22, I received a box that was completely beat up looking. It was taped up a lot with packing tape and in a used Amazon box that was dented. The package was way too light to be a battery and when I opened it I learned that the ************, Is just the plastic/wires that houses the batteries apparently?Order #**** I emailed them as they do not have a phone number to call to discuss issues and how to return items and was met with an email that said Thats what I ordered.I had explained in my previous email to them that is not what I was thinking I was ordering. I need batteries for my scooter and I wouldnt know how to put together the whole battery system in the first place (nor would I have the strength to do that since I have a disability). I received another email with a link back to where I could buy batteries from them but I had told them that I needed the batteries within a few days and their shipping was going to be several days if not weeks so I just wanted to return the item I purchased. All of these emails (8 in total) went from 9/13/22 to 9/14/22.On 9/14/22- I was asked to provide my order number, Contact information (I had already provided this information), scooter information (I gave that information out to them via email).I received a response on 9/14 at 2:07pm that said they would forward my request for return to their team and get back to me if/when it was approved.I have yet to hear anything else from them. I sent a prompt email on 9/15/22 at 6:58pm central time and again on 9/16/22 at 10:33am central time. You are not allowed to return anything without authorization number which they will not give me.

  • Initial Complaint

    Date:07/11/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I obtained a Zip'r xtra 3 mobility power scooter from American Quality Health Products and received it on June 29th, 2022. It was dead on arrival. I contacted AQHP who contacted Zip'r. Zip'r stated it was probably a battery issue and sent a replacement battery and charger which after installing and charging I got the same results. There is absolutely no power going to the scooter. I messaged Zip'r about this and have received no further replies. I can't even ship the original battery back because they formatted the return label incorrectly. I am highly upset because I financed thus equipment in a contract that I can't cancel and nothing is getting done.

    Customer Answer

    Date: 07/14/2022

    This in regards to case #********. I wish to close the complaint as the matter has been resolved.  


    ****** Colbert 

Zipr Mobilitysolutions Corp is NOT a BBB Accredited Business.

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