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Business Profile

Express Shipping Services

The UPS Store # 6604

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/15/23 I visited the *** store to ship a prebuilt computer tower. The tower was packaged inside of its original box with styrofoam securely. I requested the tower to be packaged in another box with bubble wrap. The *** associate responded that it was a waste of packaging to do so in a rude manner. I insisted and paid $254.16 to have the fully functional tower delivered with insurance and a signature provided by the recipient. When the package arrived to the recipients house, it was dropped off upside down and *** did NOT honor the signature service that I paid for. The recipient attempted to turn on the computer and was unable to do so. He took the computer to a repair shop to diagnose what was wrong. The computer repair shop notified him that the *** and motherboard were damaged during shipment and needed to be replaced. Afterwards, I visited the *** store to find out the procedure on filing a claim for the damages. I sent the required evidence and photos to *** and had to follow up multiple times to ensure they had all evidence needed and were filing the claim. Once the claim was filed, the associate informed me that the claim was denied since the computer was shipped fully assembled. The associate who handles insurance claims was the associate who helped ship and pack the tower, and at NO point during the packaging did he mention this policy on shipping computers. At no point during the process of shipping a pre-built computer in the *** store did ANYONE mention having to remove certain components of a computer to ship it securely. I exclaimed multiple times inside the store that I wanted to take every precaution in ensuring the tower was sent safely, and no policies were mentioned to me or visible about shipping prebuilt computers. Not only was information withheld during the shipment process, but the $2500 computer was recklessly shipped and arrived damaged. There is absolutely no reason why the insurance claim should be denied in this instance.

The UPS Store # 6604 is NOT a BBB Accredited Business.

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