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Business Profile

Lawn Mower Repair

Burt's Saw & Mower Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my Ryobi pressure washer to **** on 6-1-23 for warranty repair. It's now 12-28-23 I've called 4 times and stopped by the shop 1 time. He no longer has my property and insists that the manufacturer is supposed to replace it and he will call them. I either want my property back or replacement cost because he never notified me about any of this until I physically went to the business.

    Business Response

    Date: 01/23/2024

    the complaint that is filed is taken care of I called customer and I have a new unit for him. the company Ryobi is a pain in the rear they owe Me money so it there falt that this happening 

    Customer Answer

    Date: 01/25/2024

    I have received no calls from Burts about this matter. They have never contacted me about any of the issues about this complaint. I have initiated all interactions, I do not think this matter is resolved.

    Business Response

    Date: 03/01/2024

    ** Response taken over the phone by BBB staff **

    I sent you an email, so please check your inbox. 

    Customer Answer

    Date: 03/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though the replacement is not the same model I had originally taken in for repairs. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the Begining of June I dropped off a Husqvarana riding mower for a repair of a belt and muffler. Otherwise running fine. Expected $300-400 approximate cost. Went twice to see if it was ready & it wasn't ready. At one point they told me they couldn't find it. They finally called 8/19. ***** said that "I (meaning ******) loaned the rider to someone and they damaged it. They had to do extra work to it because of it. Total cost $795. Something broke under there." If I don't pay they will sell my rider and keep the money they get for it. The mower was only used by me and it was in good condition other than those two repairs. Since I only requested those two repairs and they never contacted me prior to doing additional work that is unspecified, I feel that they are not truthful and are not practicing ethical business practices. The amount they want is about what the rider is worth.

    Business Response

    Date: 09/08/2023

    Mr ***********; asked us to fix his Husqvarna zero turn so we fixed it with his suggestion of what He wanted fixed and went we got it done . we called him with the Price and he said he would Be in to get it.Never showed then we get a call that he wasn't Happy about the **** .We Have always tried to treat him fairly when ever we fixed His units Because he tore them up . the only thing He is complaning about is price .I fixed everything that was wrong with unit If he didn't want it fixed why did He bring it in?

    Customer Answer

    Date: 09/09/2023

     
    Complaint: 20532922

    I am rejecting this response because:

    I requested only the muffler and belt replaced.  Two parts were requested repaired.  In an email to me this company offered to remove the labor from the invoice (which seemed like very low amount for labor compared to your other invoices).  Then when I requested an explanation of the other repairs and a copy of the invoice there was no response.  Your response doesn't explain why you decided to do additional work and why you won't tell me what was done.  The mower was in good working order and the repair should have been minor - not $800!  

    I have brought mowers to this company and many times after spending a lot of money the mower quit working a few days later.  I've been loyal to the company and I regret trusting this company.  


    Sincerely,

    *******************************

    Customer Answer

    Date: 09/18/2023

    It has been well over 14 days so wondering if this business is going to do anything to resolve it.  It seems that this was the same complaint someone made before. 

    Business Response

    Date: 10/02/2023

    Please see attached. 

Burt's Saw & Mower Inc is BBB Accredited.

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