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Business Profile

Veterinarian

Oak Harbor Animal Hospital P.S.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1, 2024, we adopted ****** from the Best Friend's Veterinary Center. They did not disclose that the kitten had a hernia at the time of adoption. When we brought her back a week or so later for her shots, we were told that the vet could fix the hernia at the time she was spayed and that they knew she had a hernia. On March 6, 2024, we brought ****** in for her spay and hernia repair. At that time, we received in writing that ****** would be spayed and have a hernia repair. **************** examined ****** while we were in the room pre-operatively. We verified with her that ****** was to have a hernia repair AND a spay. **************** visualized the hernia and verbalized to us that that was the plan and that it would be an easy fix. We picked up ****** from surgery and brought her home later that day. We noticed that she still had an abdominal bulge where her hernia was. That evening, we sent the vet pictures and we had a telephone check in - they didn't tell us that **************** did not repair the hernia. At the time, we thought that the swelling was routine post-operative swelling. Today (March 8), we noticed that the bulge was still there. I sent the vet's office pictures and **************** personally called me back. She said that she didn't fix the hernia and that "she missed it because no one reminded her". She said that she treated ****** "like any other cat". I asked her how she could make this mistake when we had discussed the hernia repair with her in person that morning AND that she had visualized and examined the hernia. She said, "I made a mistake. I am only human". We were charged and paid for our cat to be spayed - a procedure that the vet "forgot to do". **************** stated that our money for the procedure would be refunded. I spoke with, *******, the office manager directly after this call. ******* said that our money had already been refunded. 3/20/24 We still have not received our refund for the hernia repair charge that was promised.

    Business Response

    Date: 03/21/2024

    On March 8th, ******* reached out regarding concerns about her cat's recovery from a spay and hernia repair. **************** promptly responded, acknowledging the missed hernia repair and offered to rectify it at no additional cost. She apologized for the oversight.  When the kitty was laid on her back for her surgery, the hernia was not visible.  The hernia has not caused any harm or pain to ******, ******* later contacted me, the Practice Manager, requesting a full refund. Due to the practice owner's absence, approval was delayed, but on March 20th, I contacted ******* to obtain her card details and initiate the refund process. Refunds typically take 5-7 business days to process. Enclosed are the receipts confirming the full refund. Please feel free to reach out for any further assistance or information.

    Customer Answer

    Date: 03/21/2024

    I telephoned the business yesterday requesting my refund as the business had almost two weeks to process. We were told that the refund was processed on March 8 when we called to follow up, and then the business did not follow through. While we have received a business statement from them yesterday (see attached), we did not receive a copy of the refund statement that occurs when you process a **** transaction, which is what I requested that they email to me - THAT is what I need to feel satisfied that they actually followed through with their actions. We will not be satisfied that they have followed through with what they said they were going to do until the refund actually is processed through our bank. To date, there is no evidence of this transaction showing up as posted/pending to our account. Please do not close this complaint as we still have not received our refund. 

    Customer Answer

    Date: 04/03/2024

    This issue has been resolved. Thank you for your assistance.

Oak Harbor Animal Hospital P.S. is NOT a BBB Accredited Business.

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