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Business Profile

Hotels

Lighthouse Suites Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 30th I made a reservation for the 9th February through Expedia. I paid in full and called the hotel the 6th January. At that time they had a record of my reservation. On the 30 January ****** called and left a message and stated to call her back. I called back on 1 February and she proceeded to tell me that my reservation was not for the night of the 9th but for the 10th. My receipt from Expedia showed that my reservation was for the 9th. Which I still do have a copy of. She also stated that there were no jacuzzi rooms left for either the 9th or the 10th. Which again my receipt shows that's the type of room that I booked. I do believe that the reason that the staff took my booking away was due to the fact that I got a really good deal on the room and the staff did not like the price I paid so they gave my room away to a customer who paid much better price! This is a practice that does not set well with me!

Lighthouse Suites Inn is NOT a BBB Accredited Business.

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