Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a work space, and have been given a "final"warning?I have been told the events that displace me from using my work space are scheduled ahead of time, and on this occasion I was told it was a last minute event. Last minute events are not on the newsletters. 'I was told they were making an accomodation for me? I have not asked for accomodations. I have asked for people to not walk in on me while I'm leaving the one person bathroom, I have asked not to be randomly touched in small talk or when passing on the way to my work station on the arm or back or leg, I have asked not to be interupted while I am working while people are waiting to use the bathroom which is less than 10 feet from my work station. These are not accomodations. I have not asked for accomodations and I was told that I have asked for them and been granted them.I was told that I was defensive with several employees during the last event, that was short notice and not on the newsletter, and was told that he would give me a note. I received instead a "final warning" and haven't gotten a first warning. I have also not asked for accomodations, even tho I am 100% disabled. I was cited the contracts regarding language and profanity, when the person that crafted the letter is the person i hear using the most profanity, followed closely by two other managers, one of who told me I was being accomodated already and that I was "overacting and had already been defensive with several employees."I have rented space from here to work off and on, for about 4 years now? I have not asked for an accomodation. Staff swear abundantly. I was told the event was both unplanned/short notice, and that it was also NOT and that it was on the newsletter. I need a place to work from. I pay for a place to work. I do not ask to be accomodated. I would like to make a record that I was not given any complaint notification and still do not know what they are discussing...it's been almost 4 years of interactions.

  Business Response

  Date: 08/12/2022

  8/12/22
  Business Owner Response to Complaint
  Olympia Lamplighters is a non-profit charity shared-workspace that emphasizes supporting local artists
  and makers. Olympia Lamplighters isnt just a creative workspace in the sense of a co-working space
  where one can rest their feet and get down to the nitty gritty. Were also there to help members with
  that nitty gritty. As a non-profit and space, our number one goal is to help support and mentor our
  members goals, whether that be as a hobbyist who wants to get better at drawing, a new professional
  who needs help with branding, or a seasoned artist who wants to work with the community.
  Our memberships to use our shared-workspace include access to the various areas of the space during
  regular business hours. Memberships are paid on a monthly basis at the beginning of each month, and
  all members must sign the Olympia Lamplighters Membership Agreement. That agreement has clearly
  articulated Conditions of Use, including: be considerate of others; communicate with respect; and
  obscene harassing, abusive language, or gestures are unacceptable. While it is uncommon for any
  member to violate these conditions, when a members actions are such that these conditions are not
  being met, it is our practice to inform the member that their actions are not within the conditions of
  their membership and that if further violations occur then their membership may not be renewed or
  may be revoked immediately if warranted by the members actions.
  In addition to the shared-workspace, our space is also available for events, such as dances, bands,
  parties, etc. While most of these events are advertised in our bi-monthly newsletter and our social
  media outlets, we are continually working to improve communications with our members. There are
  occasions where events are being set up during our regular hours of operations (though the events
  themselves are almost exclusively outside of regular hours). When this happens, we strive to minimize
  the impact to those members who are actively using the shared-workspaces, and offer alternative areas
  to continue working during the course of regular hours.
  Olympia Lamplighters appreciates the opportunity to address concerns raised by one of our members.
  We continually work towards better communications, planning, and performance of our non-profit
  organization. We welcome any additional response or opportunity to continue to make improvements
  so that we can best serve our community.
  Regards,
  Avalon ********
  Chair, Olympia Lamplighters