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Business Profile

Auto Repairs

Troy Auto Services, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took it in end of October 2023, today is February 9th 2024. They said it needed a new clutch, so I paid to have that done. Obviously they did no diagnostic nor did they test drive it after said repair because it still had same problems. Then they said it was the transmission, paid for that too, sent a tow truck today 02/09/2024 and the tow truck driver informed me my car had no transmission in it at all. So I told him to leave it there I will call. I did call no answer no return of message l, I've been calling for months pretty much every week to see what's going on, they say some seal they have to order from the manufacturer, that's been the case as well for months. I want my car back with the transmission I paid for in it now! They obviously won't fix it and don't seem concerned at all.

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So today was a bad day... CHECK THIS OUT! So a guy wants to buy my truck. He asks if we could meet at his mechanic shop so they can "look it over" I said sure. I know my truck is awesome. I pull in. I meet guy. I show him the truck . Couple things that need fixed. (Door handle) nothing crazy. Just small stuff. I fire up the the truck. He says" man that thing just starts right up" I said ya it's a great truck. I've put alot into it. ( mind you, my truck always starts! ALWAYS!) I shut it off. The "mechanic" fires it up takes into the shop. 5 min later, my truck leaves on a test drive I'm assuming. Pulls back into the shop. 5 min later they drive it away again. Come back , goes back into there yard and parks it. ( the person buying my truck. His dad is best friends with this company I guess) guy tells him not to buy it. I laugh. But it's ok. Again my truck is awesome. I go to start it. It won't start!!?? I go to talk to the owner. Said they didn't touch my truck! Tow truck home. Got it running. Guy said my truck is a piece of **** and so was I, he wouldn't even help me to figure out what they did.. remember.. "they didn't touch it" except driving it 3xs. Watch the video. He stopped talking **** when the camera came out. Make this place famous for being ****** ** ****! DO NOT GO THERE!!! PLEASE SHARE!

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid John t*** 4100 to install my engine in my truck. The engine lasted 9 days.... After returning my truck to him and it being there for over a month I called to ask how much longer? Mr t*** threw a fit (as I've found out from other police reports has an anger problem) and demanded I pick up my torn apart vehicle..... very unprofessional. An example should be made of this adult who acts like a child with no self control or even customer service skills required to own a business. His real people google reviews reflect that.

Troy Auto Services, Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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