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Business Profile

Bank

Heritage Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Heritage Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heritage Bank has 43 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Mike C

      Date: 12/27/2024

      Mike C

      Date: 12/27/2024

      I have an auto loan only through Heritage Bank. I noticed that they had not drawn my auto payment in time, so I checked my online portal. It stated that I was late, so I called the bank. They didn't know why the funds hadn't been drawn, everything looked good. I was told I would get a call back shortly with an answer, they never called. Several days later, they withdrew the funds. A day after that, they withdrew the funds again, overdrawing the account. I called again to ask why. Their response was, "we are looking into that, it hasn't happened before". I asked them to reverse the payment, which they said they couldn't do. My only option to receive my money back was to either have a cashiers check mailed (which is insane) or to drive to a branch and receive a cashiers check in person. In short: Potentially messing up my credit with a late payment because of their system.Overdrew my account and did nothing to accommodate.Drove 30min each way to receive a cashiers check, in which I had to manually deposit at my bank, overall taking over 2 hours of my work day.

      Heritage Bank

      Date: 03/07/2025

      Thank you for sharing your feedback regarding your recent experience with Heritage. We sincerely apologize for the inconvenience caused by the payment issue. We value your business and take your concerns seriously. We have reviewed our procedures to ensure this situation does not happen again. Please feel free to contact us directly at ************************************ if you have any further questions or require additional assistance.

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