Reviews

Review Details

• Review fromRachel H

  Date: 01/11/2024

  1 star
  They lack empathy, refused to take accountability for their mistake and miscommunication, and are only interested in patients for the money.If I could give it zero stars, I would.I had an appointment, which was paid. Since companies have the ability to change and re-bill, I had an additional bill, that I was unaware of. They called, I told them I was unaware of the bill, however I would not be able to pay until the first of ****, requested an additional bill, which was sent to me.Come January, I receive a letter stating the $305 bill was sent to collections - understandably so, do what you need to do to collect your money, even though from my last conversation, I thought it was noted on my account that I would not be able to pay. Then I receive a 2nd letter from the office, stating I have been dismissed from the practice, as I did not pay my bill.The bill was paid the day I received it from collections - again, it was the first of the year, which I was then able to pay. I had an appointment scheduled for the end of March, which was scheduled back in November 2023, as the wait was so long. They cancelled my appointment and told me I was not able to return to the office.I called the office and they said that on their side, they documented that I was going to make small monthly payments, WHICH IS NOT WHAT I SAID. They continued to repeat "their notes reflect" and "you didn't pay." They did not take into account that I have had skin cancer in the past, was referred by my primary to their office to see them.I told them it was a miscommunication on their end, I should not have been dismissed and had my appointment cancelled, that took 5 MONTHS to schedule ahead.extremely disgusted that a $305 bill takes priority over them not owning up to their mistake as an office and takes priority over someone having skin cancer.